William Pollard
San Diego
Summary
Dynamic and resourceful professional with a strong background in customer service at Target and Starbucks. Proven ability to foster connections and enhance customer experiences while demonstrating excellent interpersonal skills. Highly organized and detail-oriented, adept at managing high-volume environments and training team members to achieve collective goals.
Overview
10
10
years of professional experience
Work History
Sales Associate
Target
03.2025 - Current
- Create genuine and joyful moments for guests, fostering customer connections that leave lasting memories.
- Prepare drinks and restock food/beverages, ensuring the sales floor is well-stocked and organized for easy accessibility.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, back stock products methodically to enhance inventory management.
Barista
Starbucks
01.2021 - 03.2024
- Cultivated connections and memorable experiences for customers and colleagues.
- Served a variety of caffeinated and non-caffeinated beverages while prioritizing exceptional customer service.
- Managed cleaning and restocking tasks throughout the store, ensuring a pleasant environment.
- Assisted customers with technical issues related to the Starbucks app and addressed complaints effectively.
- Trained new employees on job responsibilities and store operations, contributing to a cohesive team environment.
Fitness Coach
UFC Gym
11.2019 - 12.2021
- Taught basic fitness fundamentals to children, promoting health and wellness from an early age.
- Educated clients on proper exercise technique, reducing the risk of injury while maximizing workout effectiveness.
- Developed strong member relationships with caring and collaborative approach.
- Provided coaching about healthy lifestyle strategies.
- Organized and managed personal training schedules efficiently.
Bartender
Branding Iron Saloon
11.2015 - 10.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Resourceful Problem Solver
- Strong Decision-Making Abilities
- Excellent Interpersonal & Communication Skills
- Team Player
- Highly Organized
- Leadership Driven
- Detail-Oriented
- Excellent people skills
- Goal oriented
Languages
English
Timeline
Sales Associate
Target
03.2025 - Current
Barista
Starbucks
01.2021 - 03.2024
Fitness Coach
UFC Gym
11.2019 - 12.2021
Bartender
Branding Iron Saloon
11.2015 - 10.2019
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