Summary
Overview
Work History
Education
Skills
References
Custom Section 1
Timeline
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William Pearson

Toronto,Canada

Summary

I am a Production and Fulfillment Associate at a small, Toronto based retail and wholesale coffee roaster. I am hard working and have excellent customer service, communication and collaboration skills. Currently looking for a new role in a team oriented and dynamic work environment, which is focused on the development and growth of their employees.

Overview

7
7
years of professional experience

Work History

Internal Operations & Events Coordinator

Propeller Coffee Co.
Toronto, Canada
02.2025 - Current
  • Ensured seamless day-to-day operations across departments by providing key internal support.
  • Covered roles of Production Manager and Fulfillment Manager during high-demand periods.
  • Delivered hands-on operational support, including customer assistance with coffee equipment.
  • Managed emergency deliveries and addressed logistical challenges as needed.
  • Executed corporate, private, and community events, overseeing planning and on-site execution.
  • Oversaw event logistics, including inventory management and compliance with service standards.
  • Served as lead barista at events, delivering exceptional customer service to promote brand.
  • Supported HR functions, ensuring health and safety compliance and efficient administration tasks.

Production/Fulfillment Associate

Propeller Coffee Co.
Toronto, Canada
11.2022 - Current
  • Executed production and fulfillment tasks as a Production and Fulfillment associate.
  • Organized and executed events as an Events Assistant, providing barista services weekly.
  • Weighed green coffee, bagged, sealed, and labeled 1,000 coffee bags daily.
  • Conducted weekly inventory counts and organized warehouse operations to ensure efficiency.
  • Received orders and managed timely delivery of coffee to over 60 vendors thrice weekly.
  • Delivered supplies and coffee carts to event sites, ensuring seamless service.
  • Assisted with HR compliance tasks and supported hiring processes as needed.

Barista/Manager

Streamliner Coffee & Goods
Muskoka, Canada
05.2022 - 10.2022
  • I helped start and run a new coffee shop in Muskoka.
  • Partnered with Propeller Coffee to research and acquire necessary equipment.
  • Crafted diverse menu selections appealing to customer tastes.
  • Formulated job postings, led interviews, and trained baristas to uphold service quality.
  • Established strong reputation for outstanding coffee and customer relations.
  • Directed day-to-day operations while ensuring food health standards were met.
  • Engaged customers to foster connections and encourage return visits.
  • Managed supply ordering process to maintain stock levels efficiently.

Barista/Cashier

Nita Lake Lodge (Fix Café)
Whistler, Canada
01.2022 - 03.2022
  • Conducted opening and closing tasks to maintain workflow efficiency.
  • Managed cash-handling processes, ensuring accuracy in transactions.
  • Crafted beverages, including coffee and smoothies, per customer specifications.
  • Ground coffee for both individual servings and bulk requests.
  • Brewed coffee consistently to uphold quality standards.
  • Restocked merchandise on shelves to ensure optimal product presentation.
  • Interacted with customers to foster a welcoming environment.
  • Provided assistance with menu selections to improve customer experience.

Barista/Cashier

Remarkable Bean
Toronto, Canada
11.2018 - 08.2019
  • Executed opening and closing procedures to ensure smooth daily operations.
  • Managed cash handling processes for accuracy in cashing in and out.
    Maintained cleanliness of premises through regular cleaning and dish-washing tasks.
  • Prepared beverages by grinding coffee for both individual and bulk orders.
  • Brewed high-quality coffee to meet customer demands and preferences.
  • Stocked store shelves to guarantee product availability for customers.
  • Provided exceptional customer service by assisting patrons with inquiries and orders.
  • Handled baking and food service tasks to support menu offerings.

Education

Human Resources -

George Brown College
Toronto
04.2021

High School -

Royal St. George's College
Toronto
01.2017

Skills

  • Event management
  • Event coordination
  • Customer service
  • Team player
  • Interpersonal skills
  • Adaptive and creative
  • Effective communication
  • Time management
  • Problem solving
  • Order fulfillment
  • Product packaging

References

References available upon request.

Custom Section 1

  • Fitness
  • Cycling
  • Cooking
  • Reading
  • Podcasts

Timeline

Internal Operations & Events Coordinator

Propeller Coffee Co.
02.2025 - Current

Production/Fulfillment Associate

Propeller Coffee Co.
11.2022 - Current

Barista/Manager

Streamliner Coffee & Goods
05.2022 - 10.2022

Barista/Cashier

Nita Lake Lodge (Fix Café)
01.2022 - 03.2022

Barista/Cashier

Remarkable Bean
11.2018 - 08.2019

Human Resources -

George Brown College

High School -

Royal St. George's College
William Pearson