William Pearson
Toronto,Canada
Summary
I am a Production and Fulfillment Associate at a small, Toronto based retail and wholesale coffee roaster. I am hard working and have excellent customer service, communication and collaboration skills. Currently looking for a new role in a team oriented and dynamic work environment, which is focused on the development and growth of their employees.
Overview
7
7
years of professional experience
Work History
Internal Operations & Events Coordinator
Propeller Coffee Co.
Toronto, Canada
02.2025 - Current
- Ensured seamless day-to-day operations across departments by providing key internal support.
- Covered roles of Production Manager and Fulfillment Manager during high-demand periods.
- Delivered hands-on operational support, including customer assistance with coffee equipment.
- Managed emergency deliveries and addressed logistical challenges as needed.
- Executed corporate, private, and community events, overseeing planning and on-site execution.
- Oversaw event logistics, including inventory management and compliance with service standards.
- Served as lead barista at events, delivering exceptional customer service to promote brand.
- Supported HR functions, ensuring health and safety compliance and efficient administration tasks.
Production/Fulfillment Associate
Propeller Coffee Co.
Toronto, Canada
11.2022 - Current
- Executed production and fulfillment tasks as a Production and Fulfillment associate.
- Organized and executed events as an Events Assistant, providing barista services weekly.
- Weighed green coffee, bagged, sealed, and labeled 1,000 coffee bags daily.
- Conducted weekly inventory counts and organized warehouse operations to ensure efficiency.
- Received orders and managed timely delivery of coffee to over 60 vendors thrice weekly.
- Delivered supplies and coffee carts to event sites, ensuring seamless service.
- Assisted with HR compliance tasks and supported hiring processes as needed.
Barista/Manager
Streamliner Coffee & Goods
Muskoka, Canada
05.2022 - 10.2022
- I helped start and run a new coffee shop in Muskoka.
- Partnered with Propeller Coffee to research and acquire necessary equipment.
- Crafted diverse menu selections appealing to customer tastes.
- Formulated job postings, led interviews, and trained baristas to uphold service quality.
- Established strong reputation for outstanding coffee and customer relations.
- Directed day-to-day operations while ensuring food health standards were met.
- Engaged customers to foster connections and encourage return visits.
- Managed supply ordering process to maintain stock levels efficiently.
Barista/Cashier
Nita Lake Lodge (Fix Café)
Whistler, Canada
01.2022 - 03.2022
- Conducted opening and closing tasks to maintain workflow efficiency.
- Managed cash-handling processes, ensuring accuracy in transactions.
- Crafted beverages, including coffee and smoothies, per customer specifications.
- Ground coffee for both individual servings and bulk requests.
- Brewed coffee consistently to uphold quality standards.
- Restocked merchandise on shelves to ensure optimal product presentation.
- Interacted with customers to foster a welcoming environment.
- Provided assistance with menu selections to improve customer experience.
Barista/Cashier
Remarkable Bean
Toronto, Canada
11.2018 - 08.2019
- Executed opening and closing procedures to ensure smooth daily operations.
- Managed cash handling processes for accuracy in cashing in and out.
Maintained cleanliness of premises through regular cleaning and dish-washing tasks. - Prepared beverages by grinding coffee for both individual and bulk orders.
- Brewed high-quality coffee to meet customer demands and preferences.
- Stocked store shelves to guarantee product availability for customers.
- Provided exceptional customer service by assisting patrons with inquiries and orders.
- Handled baking and food service tasks to support menu offerings.
Education
Human Resources -
George Brown College
Toronto04.2021
High School -
Royal St. George's College
Toronto01.2017
Skills
- Event management
- Event coordination
- Customer service
- Team player
- Interpersonal skills
- Adaptive and creative
- Effective communication
- Time management
- Problem solving
- Order fulfillment
- Product packaging
References
References available upon request.
Custom Section 1
- Fitness
- Cycling
- Cooking
- Reading
- Podcasts
Timeline
Internal Operations & Events Coordinator
Propeller Coffee Co.
02.2025 - Current
Production/Fulfillment Associate
Propeller Coffee Co.
11.2022 - Current
Barista/Manager
Streamliner Coffee & Goods
05.2022 - 10.2022
Barista/Cashier
Nita Lake Lodge (Fix Café)
01.2022 - 03.2022
Barista/Cashier
Remarkable Bean
11.2018 - 08.2019
Human Resources -
George Brown College
High School -
Royal St. George's College