Summary
Overview
Work History
Education
Skills
Documents
References
Timeline
Generic

William Peach

San Diego,CA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience

Work History

CSM Operations

American Airlines
01.2017 - 04.2023
  • Drives operational excellence while keeping a safety-conscious environment that promotes exceptional customer service, resulting in employee and customer safety and well-being
  • Be a safety advocate: Look for safety concerns and address them as needed
  • Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
  • Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
  • Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
  • Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
  • Promote effective communication among departments to engage our team to work together to achieve common goals
  • Familiarity with Joint Collective Bargaining Agreement and ensure team members adhere to corporate policy/procedure
  • Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
  • Ability to solve complex staffing issues with minimal oversight
  • Strong communicator with all levels of the operation
  • Can manage multiple software programs at the same time to quickly analyze the operation and determine best course of action throughout the day
  • Coordinate assignments for frontline team members to dynamically work flights at gates
  • Utilizes GS RealTime and other programs
  • Promotes a professional culture that is both socially responsible and ethical.

Ramp Supervisor

Envoy
09.2012 - 01.2017
  • Directs and coordinates department activities and is responsible for running a safe and effective operation
  • Communicates with managers, peers and team members, both within their immediate department as well as with other departments, and by administering company policies and procedures
  • Provides their team with necessary tools, resources and training to meet or exceed all operational performance goals
  • Assigns, or delegates responsibility for specified work or functional activities and disseminates policy to supervisors
  • Gives work directions, resolves problems, and sets deadlines to ensure timely completion of work
  • Resolve operational problems during tour of duty which includes working in the operation during peak or irregular periods
  • May generate and implement quality improvement ideas
  • Responsible for meeting profitability and cost control goals; develops and monitors budget and spending, actively seeks cost reduction ideas, and monitors lost time
  • Coordinates activities of the ramp service team with related activities of other departments to ensure efficiency and economy
  • Evaluates current procedures and practices for accomplishing ramp service objectives to develop and implement improved procedures and practices
  • Ensures compliance with all operations (safety/government requirements) during tour of duty
  • Investigates discrepancies and compiles statistical data for compliance purposes
  • Coaches and counsels personnel and provides guidance to their team on ramp service and performance issues
  • Encourages employee teamwork to generate and implement individual and team's best ideas
  • Coordinates various aspects of the operation including scheduling, hiring, and training
  • Evaluate team performance through corporate quality control measurements, such as observations, feedback, data and customer complaints and compliments.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.

Education

Associate of Science - Allied Health

San Diego Mesa College
San Diego, CA
05.2012

Skills

  • 18 years' experience working and operated heavy equipment
  • Computer Literate 40 wpm (Microsoft Office)
  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Time Management
  • Adherence to high customer service standards
  • Team Building and Leadership
  • Staff Training
  • Schedule Management
  • Deadline-oriented
  • Training and coaching

Documents

Copies of Degree and Unofficial Transcripts available upon request

References

  • Alexandra Kelleher, San Francisco, CA, 916-693-8020
  • Ben Wayne, Pinole, CA, 650-766-6250
  • Paul Kirk, San Diego, CA, 619-356-9059

Timeline

CSM Operations

American Airlines
01.2017 - 04.2023

Ramp Supervisor

Envoy
09.2012 - 01.2017

Associate of Science - Allied Health

San Diego Mesa College

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William Peach