Summary
Overview
Work History
Education
Skills
Quote
Timeline
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William Njobvu

William Njobvu

Windsor,ON

Summary

Motivated, innovative, and personable professional with over two years of experience in business analysis with a people supervisory experience, and an additional three years in project management.
Ability to solve problems, organize, and contribute towards organizational change and development. Great experience in raw data collection, sorting, and analysis coupled with industry comparative analysis capabilities, evaluations, and design of systems and procedures for decision making.

Overview

8
8
years of professional experience

Work History

Business & Claims Analyst

One Life Health Insurance
04.2021 - 07.2023
  • Managed a claims processing department of 12 employees across two towns.
  • Interacted with over 100 stakeholders through my communications with hospitals for onboarding of new clientele and accounts management purposes.
  • Identified key areas not performing well and implemented effective, new processes to enhance timely project deliverables.
  • Developed data analysis and reporting tools for the organization.
  • Conducted Industry analysis, and evaluations, and designed systems, and procedures for decision-making.
  • Gathered economic trends & information to be used in preparation of quarterly and annual reports.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Maintained strict confidentiality with all personal data as per company guidelines.

Country Coordinator

Matsiko Children International, World Orphan Choir
06.2020 - 03.2021
  • Provided leadership, guidance, and support to up to 10 staff members.
  • Monitored program performance and outcomes for our over 100 students on project specific areas.
  • Created and managed budgets, efficiently allocating resources for social and community service projects.
  • Developed, supported, and safeguarded implementation of core local programming, procurements, and day-to-day running.
  • Analyzed trends and data to inform decision-making and program development.
  • Utilized grant writing skills to secure additional program funding.
  • Conducted outreach activities to engage local stakeholders in programs.

Project Officer/Assistant

Zambia Open Community Schools
02.2018 - 07.2020
  • Lead project officer on a 6 million USD 5-year project. Managed assigned projects and collaborated with team members to complete projects and achieve desired objectives.
  • Collaborated with project managers to review project progress and plan new business development initiatives.
  • Monitored project schedules and deadlines for each project task while reporting any potential delays to the project manager.
  • Managed a cohort of close to 500 high school learners under various bursary schemes.
  • Identified and resolved project issues and mitigated risks, reducing challenges, and improving project results.
  • Analyzed project data to identify trends and areas for improvement.
  • Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Kept senior management well-informed by preparing and presenting project status reports.

Retail Operations Supervisory Coordinator

Michigan State University Retail Services
01.2016 - 08.2017
  • Implemented daily operating procedures to keep the work environment running smoothly.
  • Coached employees through day-to-day work and complex problems.
  • Evaluated data on stock levels, customer needs and other factors, assessed trends and reported on findings to enhance process flow.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Examined incoming inventory, and merchandised shelves, and prevented shrinkage.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Marked down clearance items and relocated merchandise to proper store areas.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.

Education

Some College (No Degree) - Financial Analysis

Chatered Financial Institute
Online

Master of Actuarial Science - Science

University of Windsor
Windsor, ON
05.2025

Certificate - Data Analytics For Business Decisions

Google Coursera
Online
12.2023

Bachelor of Arts - Economics

Michigan State University
East Lansing
08.2017

Skills

  • Strong Data Analytics skills for company decision making
  • Pattern recognition and problem solving
  • Proficiency with spreadsheets, SQL, R, and Tableau
  • Strong data visualization skills
  • Project management skills
  • Research
  • Collaboration and communication

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Business & Claims Analyst

One Life Health Insurance
04.2021 - 07.2023

Country Coordinator

Matsiko Children International, World Orphan Choir
06.2020 - 03.2021

Project Officer/Assistant

Zambia Open Community Schools
02.2018 - 07.2020

Retail Operations Supervisory Coordinator

Michigan State University Retail Services
01.2016 - 08.2017

Some College (No Degree) - Financial Analysis

Chatered Financial Institute

Master of Actuarial Science - Science

University of Windsor

Certificate - Data Analytics For Business Decisions

Google Coursera

Bachelor of Arts - Economics

Michigan State University

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William Njobvu