William Nienhuis
Vaughan,ON
Summary
Adept at fostering team collaboration and boosting customer satisfaction, I leveraged my problem-solving and communication skills to enhance service quality at IKEA Vaughan. My leadership significantly reduced employee turnover and improved operational efficiency, showcasing a strong blend of strategic decision-making and customer support expertise.
Overview
11
11
years of professional experience
Work History
Customer Service Supervisor
IKEA Vaughan
07.2022 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Sales Associate
Fossil Outlet Store
08.2020 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Ride Operations Supervisor
Canada's Wonderland
04.2016 - 12.2020
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
Office Assistant
Canada's Wonderland
02.2014 - 04.2016
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Input data into spreadsheets and databases.
Education
Bachelor of Arts - Political Science And Philosophy
University of Toronto
Toronto, ON06-2020
Skills
- Problem-solving
- Effective Time Management
- Customer Support Expertise
- Strong Organizational Skills
- Team building and leadership
- Microsoft Office Proficiency
- Strategic Decision-Making
Timeline
Customer Service Supervisor
IKEA Vaughan
07.2022 - Current
Sales Associate
Fossil Outlet Store
08.2020 - 03.2022
Ride Operations Supervisor
Canada's Wonderland
04.2016 - 12.2020
Office Assistant
Canada's Wonderland
02.2014 - 04.2016
Bachelor of Arts - Political Science And Philosophy
University of Toronto
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