Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

William Myler

Norco,Ca

Summary

Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.

Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Service Manager

Germaine Marine
Norco, California
05.2013 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Fostered culture of continuous improvement, encouraging staff to suggest and implement process enhancements.
  • Launched quality assurance practices for each phase of development
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Assistant Camp Director

Emmanuel Pines Camp
Prescott, AZ
03.2012 - 05.2013
  • Fostered an inclusive atmosphere by implementing diversity training sessions for all employees; addressed any instances of bias or discrimination swiftly when necessary.
  • Managed staff scheduling for optimal coverage, ensuring smooth operation of daily activities and events.
  • Cultivated strong relationships with parents and guardians through regular communication regarding camper progress and any issues that arose during the season.
  • Evaluated program success using quantitative data analysis methods such as participant surveys or attendance rates; adjusted future programming accordingly based on results obtained.
  • Assisted Camp Director with long-range planning efforts including strategic growth initiatives, capital improvements projects, and overall organizational development.
  • Ensured proper risk management procedures were in place by conducting regular safety audits of all activities, facilities, and equipment utilized throughout the duration of camp.
  • Ensured safety standards were maintained throughout all aspects of camp life, resulting in zero major incidents under my supervision.
  • Enhanced camper experience by developing and implementing diverse activity programs tailored to various age groups.
  • Trained new hires on camp policies and procedures, fostering a supportive work environment.
  • Implemented feedback from camper evaluations to continuously improve program offerings and overall camp experience.
  • Developed partnerships with external vendors and suppliers to obtain quality products and services.
  • Hired, disciplined and managed 8 camp staff members.
  • Handled administrative and business management needs for busy Christian camp with as many as 100 children in attendance each summer season.
  • Managed camp operations for Christian facility serving over 100 campers each day.
  • Developed and directed programs suitable for children between ages of 8 and 17.
  • Coordinated resources to effectively handle needs of 100+ overnight guests for half-week, weeklong and extended stay camps.

Mechanic Shop Foreman

Century Marine
Mesa, AZ
10.2006 - 05.2013
  • Collaborated with management to develop short-term and long-range plans for shop improvements, resulting in increased revenue growth.
  • Achieved high customer satisfaction ratings by ensuring quality workmanship on all repairs and maintenance tasks.
  • Created custom preventative maintenance programs tailored to individual client needs, resulting in fewer unexpected breakdowns.
  • Managed warranty claims efficiently by liaising with manufacturers directly which led to quicker resolution times.
  • Increased overall productivity by implementing efficient scheduling systems to optimize mechanic workload distribution.
  • Trained staff on advanced diagnostic techniques to expedite problem identification accurately, leading to faster repair times.
  • Implemented safety protocols in the workshop, minimizing incidents and creating a secure working environment.
  • Streamlined workflow processes, enabling faster turnaround times without compromising quality standards.
  • Reduced vehicle downtime for clients by overseeing timely repairs and thorough inspections.
  • Mentored junior mechanics, providing guidance on best practices and technical knowledge to improve their skills.
  • Maximized parts inventory accuracy through regular audits, optimizing stock levels, and reducing waste.
  • Trained and coached employees to improve performance and skills.
  • Used hand and power tools, equipment, and instruments accurately.
  • Oversaw maintenance and repair of shop equipment.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.

Assistant Manager

Walmart
Mesa, AZ
10.1999 - 05.2013
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Service Technician

Century Marine
Mesa, AZ
07.1995 - 10.1999
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Maintained up-to-date knowledge of industry advancements to offer cutting-edge services while attending training sessions regularly.
  • Achieved timely repairs and maintenance for clients by adhering to strict schedules and prioritizing tasks effectively.
  • Safeguarded company assets by maintaining an accurate inventory of tools, equipment, and supplies.
  • Improved vessel safety through meticulous installation, repair, and maintenance of electrical systems, navigation equipment, and steering components.
  • Reduced downtime for clients by efficiently identifying malfunctions in heating systems, air conditioning units, plumbing fixtures, and other onboard amenities.
  • Updated and maintained work order records for accurate customer billing and budgeting.
  • Responded to and addressed minor and major emergencies aboard ship before reporting to leadership.
  • Extensive knowledge of major boat brands.
  • Installed navigation systems in vessels.
  • Supervised junior staff team and provided technical assistance and advice to enhance performance and productivity.
  • Designed complete hull and superstructure to conform with safety, efficiency and economy standards.

Over Night Assistance Manager

Smitty's Food and Drug Store
Mesa, AZ
10.1990 - 09.1996
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Boosted employee morale through recognition programs, team-building activities, and fostering a supportive work environment.
  • Conducted nightly inventory management procedures to track sales and stock levels.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

High School Diploma -

Red Mountain
Mesa, AZ
05-1992

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Critical thinking
  • Reliable and responsible
  • Customer service management
  • Time management
  • Conflict resolution
  • Goal oriented
  • Workflow management
  • Trustworthy and honest
  • Technical troubleshooting
  • Inventory management
  • Service and parts teams management
  • Coaching and mentoring
  • Shift scheduling
  • Service order flow
  • Staff supervision
  • Upselling
  • Leadership development
  • Task delegation
  • Deadline driven
  • Flexible schedule

Certification

  • Certified As a Indmar engine technician.

Timeline

Service Manager

Germaine Marine
05.2013 - Current

Assistant Camp Director

Emmanuel Pines Camp
03.2012 - 05.2013

Mechanic Shop Foreman

Century Marine
10.2006 - 05.2013

Assistant Manager

Walmart
10.1999 - 05.2013

Service Technician

Century Marine
07.1995 - 10.1999

Over Night Assistance Manager

Smitty's Food and Drug Store
10.1990 - 09.1996

High School Diploma -

Red Mountain

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William Myler