WILLIAM MOLLOY
Pomona,Ca.
Summary
Factory trained and certified Sharp, Ricoh/Savin MFP technician with 7+ yrs. Experience. Seeking the opportunity to supervise assigned technicians to meet and exceed department profitability goals. Assist Branch Technical Manager in administration and recruiting; promote Service Techs productivity and job-related personal growth.
Overview
15
15
years of professional experience
Work History
Field Service Technician
Valley Office Equipment
2017.07 - Current
- Accurately diagnose, repair, and maintain Sharp MFP equipment at customer’s offices throughout the Inland Empire.
- Provide excellent customer service by patiently fielding questions and explaining the solution.
- Record completed work and parts used through e-automate app.
- Maintain communication with dispatch and complete tasks in a timely manner.
- Participate in meetings and trainings, communicate equipment problems and solutions with staff.
Field Service Technician
Office Works
2009.02 - 2016.09
- Accurately diagnose, repair, and maintain Ricoh/Savin MFPs
- Manage and Maintain accurate parts inventory
- Prioritize and close service calls in timely manner
- Build positive relationships with customers
- Provide training and support to customers
- Achieve and maintain company benchmark performance.
Education
Certification - B/W And Color Series MFPs
Sharp Academy Training Center
Santa Ana, Ca.Certification - B/W And Color Series MFPs
Ricoh Learning Institute
Irvine, Ca.Skills
- Hard working, reliable, organized and have a positive attitude
- Ability to work independently and collaborate with staff to complete assigned tasks
- Customer service oriented and able to exercise patience with customers
- Effective organizational skills with ability to use good judgment in performing conflicting demands and managing priorities
- Excellent communication skills, verbal and written; strong customer service skills
- Provide excellent customer service by patiently fielding questions and explaining the solution
- Exceptional mechanical aptitude and demonstrated skills and proven troubleshooting skills handling digital office equipment
Timeline
Field Service Technician
Valley Office Equipment
2017.07 - Current
Field Service Technician
Office Works
2009.02 - 2016.09
Certification - B/W And Color Series MFPs
Sharp Academy Training Center
Certification - B/W And Color Series MFPs
Ricoh Learning Institute
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