William Mccrea
Santa Ana
Summary
Collaborative professional with strong attention to detail and proven ability to manage multiple tasks efficiently. Demonstrated work ethic and commitment to achieving results in fast-paced environments. Skilled in prioritizing responsibilities to meet deadlines without compromising quality.
Overview
31
31
years of professional experience
Work History
Telemarketing Consultant
Nationwide Loan
Costa Mesa
05.2025 - Current
- Utilized CRM software to track leads and client interactions.
- Provided detailed information about loan products and services.
- Assisted clients in completing loan applications over the phone.
- Collaborated with team members to improve call scripts and strategies.
- Maintained accurate records of client communications and follow-ups.
- Participated in team meetings to discuss progress and brainstorm new ideas for marketing campaigns.
- Generated qualified leads by asking probing questions during phone calls.
Tattoo Artist
Self Employed
Mission Viejo
02.1998 - 11.2008
- Designed custom tattoo artwork based on client consultations and preferences.
- Developed custom tattoo designs for customers.
- Applied various tattooing techniques using professional-grade equipment and inks.
- Executed touch-ups to improve overall appearance and client satisfaction of existing tattoos.
- Collaborated with clients to refine designs, ensuring alignment with their vision.
- Educated clients on aftercare procedures to maintain tattoo quality and longevity.
- Implemented sterilization techniques to maintain a safe, clean workspace for clients.
- Created a welcoming environment, enhancing rapport with diverse clientele through effective communication.
- Built relationships with customers through friendly interactions and professional demeanor.
- Drew freehand designs upon request from clients.
- Used photographs and sketches from customers to develop ideas.
Tire Service Technician
Bridgestone Tires
Mission Viejo
04.2003 - 08.2007
- Diagnosed tire issues and recommended appropriate solutions to customers.
- Performed tire installations and rotations for various vehicle types.
- Mounted new tires onto rims using pneumatic tools such as impact wrenches and torque guns.
- Repaired punctures using patching kits and plugging tools.
- Performed wheel alignments, balancing and rotations on customer vehicles.
- Inspected tires for damage and wear, replaced worn or damaged tires with new ones.
- Conducted routine safety inspections on tires and related equipment.
- Utilized tire changing machines and balancing tools efficiently.
- Educated customers on tire maintenance and safety practices.
- Assessed customer needs for tires and services, responded to inquiries, and provided exceptional service that fostered repeat business.
- Exceeded customer expectations regularly by beating estimated service times and exceeding employer expectations by outpacing other team members in completed jobs per hour.
- Collaborated with team members to enhance service operations and improve overall workflow.
- Ensured a clean and organized work environment in the service area.
- Disposed of old tires safely according to local regulations.
- Followed all company policies related to health and safety guidelines when working with hazardous materials such as oil and grease.
- Performed minor repairs to wheels including straightening bent rims.
Construction Laborer
Copeland Construction
Mission Viejo
10.1999 - 03.2003
- Followed safety protocols to maintain a secure work environment.
- Prepared job sites by clearing debris and organizing materials.
- Interpreted blueprints and technical drawings for precise project execution.
- Installed fixtures, cabinetry, and moldings according to specifications.
- Operated hand and power tools safely during all construction tasks.
- Collaborated with team members to ensure project timelines were met.
- Installed drywall sheets onto walls or ceilings using nails or screws.
- Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
- Repaired damaged structures with appropriate materials including wood and metal components.
- Transported materials from one site location to another using trucks or trailers.
- Used laser measuring tools to calculate lengths, widths, and heights.
Deckhand
Dana Wharf Sportfishing
Dana Point
07.1995 - 01.1999
- Operated fishing boats and equipment for safe and efficient trips.
- Collaborated with crew to execute daily fishing operations smoothly.
- Maintained cleanliness of vessels and ensured safety compliance.
- Trained new deckhands on safety protocols and vessel operations.
- Executed docking procedures under captain's direction to ensure safe vessel transitions.
- Fastened handling lines and moorings to prevent boats, barges and equipment from drifting away.
- Performed safety checks on all equipment and gear prior to use.
- Maintained professionalism and composure during emergency situations to support crew response.
- Participated in drills and exercises to prepare for fire, collision or other emergencies.
- Cleaned fishing gear after each catch was unloaded from the boat.
- Organized tools and supplies needed for onboard repairs or maintenance tasks.
- Loaded and unloaded cargo, supplies, and passengers on the vessel.
- Managed inventory of fishing supplies and equipment to ensure availability for all operations.
- Assisted customers with gear selection and fishing techniques.
- Provided support during fish cleaning and processing activities.
- Greeted guests boarding and departing vessels to drive safe transition.
- Maintained a clean deck area through daily sweeping and scrubbing of surfaces.
- Utilized lines, wires, and stationary winches to construct and dismantle tows on vessels.
Skills
- Lead generation
- Call management
- CRM software
- Customer relationship management
- Loan processing
- Client education
- Product knowledge
- Attention to detail
- Relationship building
- Strong teamwork
Timeline
Telemarketing Consultant
Nationwide Loan
05.2025 - Current
Tire Service Technician
Bridgestone Tires
04.2003 - 08.2007
Construction Laborer
Copeland Construction
10.1999 - 03.2003
Tattoo Artist
Self Employed
02.1998 - 11.2008
Deckhand
Dana Wharf Sportfishing
07.1995 - 01.1999