William Mazzuca
EXOS
San Diego
1
Language
1
Certification
5
years of professional experience
Exercise Science graduate with multi-year experience in gym sales, front desk operations, and corporate wellness. Skilled at building client relationships, driving sales, and applying exercise science knowledge to enhance member experience.
Work History
Member Service Representative
1 Year 9 Months- Assisted members with inquiries, providing accurate information and support for various services.
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Maintained member accounts using CRM software to ensure data accuracy and confidentiality.
- Collaborated with team members to streamline service processes, improving overall efficiency.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
Sales Associate
1 Year 1 Month- Assisted with daily sales operations, promoting memberships and fitness services effectively.
- Supported team in achieving sales targets through product knowledge and effective communication.
- Maintained cleanliness and organization of the facility, ensuring a welcoming environment for members.
- Implemented promotional strategies to increase awareness of fitness programs and offerings.
- Built relationships with customers to encourage repeat business.
- Resolved member inquiries promptly, fostering positive relationships within the community.
Front Desk Receptionist
1 Year 7 Months- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Assisted members with inquiries, providing exceptional customer service and support.
- Coordinated appointment scheduling for personal trainers and fitness classes.
- Maintained accurate records of member accounts and transactions using gym management software.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
Bachelor of Science - Kinesiology
Skills
CRM software
Data management
Account management
Membership promotion
Data entry
Document processing
Workflow optimization
POS systems and ordering platforms
Customer service
Relationship building
Appointment scheduling
Certification
CPR/AED Certified
Languages
English
Native or Bilingual
Timeline
Member Service Representative
EXOS
11.2024 - CurrentRead More
Sales Associate
Fitness 19
06.2023 - 07.2024Read More
Front Desk Receptionist
Golds Gym
11.2021 - 06.2023Read More
San Diego State University
Bachelor of Science from Kinesiology
Read More