William Martinez
Pacoima
Summary
Bilingual professional with extensive experience in real estate, client services, and autonomous vehicle operations. Proven ability to lead and mentor teams, fostering a culture of safety and high performance. Progressed through Waymo's operational ranks, gaining expertise in autonomous driving systems and operational excellence. Background as an ACE Certified Personal Trainer and Realtor enhances communication and client relationship management skills, ideal for training new vehicle operators in an L4-Instructor role.
Overview
16
16
years of professional experience
Work History
L2 - Operator
Waymo (via Transdev)
Los Angeles
01.2024 - Current
- Operated and evaluated self-driving vehicles, providing critical, concise feedback to engineering teams on system performance.
- Delivered safe and professional ride-hail services, upholding stringent safety standards and serving as a technology liaison.
- Conducted fleet maintenance, launch support, and specialized data collection, developing in-depth operational and technical understanding.
- Fostered team cohesion and provided informal guidance to peers, contributing to a high-performance culture.
- Adapted quickly to dynamic, high-pressure environments, maintaining high production rates and operational efficiency.
- Supported operations through effective dispatching and cross-functional communication, contributing to superior metrics.
Real Estate Agent
Sasco Realty Group
Chicago
01.2016 - Current
- Cultivate and maintain strong client relationships to facilitate real estate transactions.
- Provide accurate property price estimates to financial institutions and efficiently list properties.
L1 - Associate
Waymo (via Transdev)
Los Angeles
01.2024 - 12.2024
- Fostered team cohesion during training, ensuring successful daily depot arrivals.
- Adapted to stressful situations while maintaining a high production rate.
- Supported operations in daily tasks, including dispatching and communicating with superiors for above-average metrics.
Lead Tour Assistant
OpenDoor Brokerage
Los Angeles
01.2021 - 12.2023
- Delivered exceptional customer service, achieving a 4.9 out of 5-star rating with over 430 reviews.
- Maintained the highest client retention rate by consistently exceeding service expectations.
- Managed complex logistics for timely arrivals, servicing clients on their home procurement journey.
Tour Assistant Trainer
OpenDoor Brokerage
Los Angeles
01.2021 - 12.2023
- Trained and mentored new agents on exceptional tour assistant practices (customer service, logistics, optimizing tours).
- Developed and implemented training materials for consistent high-quality service.
Legal Assistant
Guillermo F. Martinez & Associates
Chicago
01.2012 - 12.2013
- Assisted attorneys with administrative duties, including reception, filing, and data entry.
- Safely managed the transportation of confidential documents.
ACE Certified Personal Trainer
XSport Fitness
Logan Square
01.2010 - 12.2012
- Developed and implemented personalized fitness programs to help clients achieve wellness goals.
- Provided one-on-one and group training, demonstrating proper techniques and ensuring client safety.
Education
Bachelor of Arts - International Communication
Lynn University
Boca Raton, FL01.2008
Skills
- Classroom Instruction
- On-the-Job Training (OJT)
- Mentoring
- Performance Feedback
- Diverse Learning Styles
- Leadership & Supervision
- Training Program Development & Standardization
- New Hire Onboarding
- Advanced AV System Evaluation
- Software Monitoring & Verification
- System Troubleshooting
- Data Collection & Analysis
- Public Ride-Hail Service
- Fleet Maintenance & Detailing
- Safety Protocols
- Vehicle Recovery
- Situational Awareness
- Cross-Functional
- Professional Demeanor
- Public Speaking (Professional Comedian)
- Public Education
- Clear Verbal & Written Feedback
- Issue Escalation
- Detail-Oriented
- Multitasking
- Adaptability to Change
- Problem-Solving
- Self-Motivated
- Sound Judgment in Fast-Paced/High-Stress Environments
- Logistics Management
- GSuite (Gmail, Hangouts, Drive, Sheets, Docs)
- Smartphone Operations
- Onboard Data Collection Systems
- Diagnostic Tools
- Client Relationship Management
- Property Valuation
- Transaction Facilitation
- Confidentiality
- ACE Certified Personal Trainer
- Personalized Program Design
- Exercise Instruction
- Client Coaching
- Completed courses at Second City Improvisation, Chicago, Illinois
- Vehicle operation
- Logistics coordination
- Team collaboration
- Client relationship management
- Training development
- Valid Driver's license
- Teamwork and collaboration
References
Available Upon Request
Skills And Affiliations
Training & Leadership: Classroom Instruction, On-the-Job Training (OJT), Mentoring, Performance Feedback, Diverse Learning Styles, Leadership & Supervision, Training Program Development & Standardization, New Hire Onboarding., Autonomous Vehicle Operations: Advanced AV System Evaluation, Software Monitoring & Verification, System Troubleshooting, Data Collection & Analysis, Public Ride-Hail Service, Fleet Maintenance & Detailing, Safety Protocols, Vehicle Recovery, Situational Awareness., Communication: Cross-Functional, Professional Demeanor, Public Speaking (Professional Comedian), Public Education, Clear Verbal & Written Feedback, Issue Escalation., Organizational: Detail-Oriented, Multitasking, Adaptability to Change, Problem-Solving, Self-Motivated, Sound Judgment in Fast-Paced/High-Stress Environments, Logistics Management., Technical Proficiency: GSuite (Gmail, Hangouts, Drive, Sheets, Docs), Smartphone Operations, Onboard Data Collection Systems, Diagnostic Tools., Real Estate Expertise: Client Relationship Management, Property Valuation, Transaction Facilitation, Confidentiality., Fitness & Wellness: ACE Certified Personal Trainer, Personalized Program Design, Exercise Instruction, Client Coaching., Languages: English, Spanish (Bilingual), Active Member: Illinois Mason Wilmette Park Lodge #931, Scottish Rite Valley of Chicago, Committee Member, 2009 Masonic Scholarship Committee, Volunteer, Unicorn Children's Foundation Ball., Completed courses at Second City Improvisation, Chicago, Illinois.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
L2 - Operator
Waymo (via Transdev)
01.2024 - Current
L1 - Associate
Waymo (via Transdev)
01.2024 - 12.2024
Lead Tour Assistant
OpenDoor Brokerage
01.2021 - 12.2023
Tour Assistant Trainer
OpenDoor Brokerage
01.2021 - 12.2023
Real Estate Agent
Sasco Realty Group
01.2016 - Current
Legal Assistant
Guillermo F. Martinez & Associates
01.2012 - 12.2013
ACE Certified Personal Trainer
XSport Fitness
01.2010 - 12.2012
Bachelor of Arts - International Communication
Lynn University
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