Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
Fielded questions from athletes and coaches regarding specific scenarios and calls.
Promoted fair play by consistently enforcing baseball regulations throughout each match.
Paralegal
Private Investigation & Consulting Services
03.2017 - 03.2024
Prepared legal briefs, motions, and pleadings.
Conferred with clients and other involved parties to gather and track case information.
Assisted counsel in preparing answers, providing documentation, and information for discovery request.
Conducted detailed client intakes and entered information into company database.
Vehicle Finance Manager
First Nations Funding
01.2010 - 04.2016
Call Centre Script and Staff of 20 Telemarketing Service Representatives (TSRs).
Organizational structures to accounting and Call Centre finance functions.
Trained new and existing staff members in various financial procedures like Closers and Drivers to prepare for job requirements to Travel to Northern Reserves
Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
Managed regular finance tracking for numerous branch offices and headquarters expenses like Yorkton, Sask.
Tele-marketing Call Centre
TSI Services
09.2000 - 03.2009
Delivered exceptional customer service to every customer
Answered product and service questions
Assisted customers by answering questions and responding to inquiries.
Recommended products to customers, thoroughly explaining details.
Responded to customer requests for products, services, and company information.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Maintained professional, organized, and safe environment for employees and patrons.
Developed and maintained relationships with customers and suppliers through account development.
Accomplished multiple tasks within established timeframes.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Onboarded new employees with training and new hire documentation.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Criminal Lawyer
Marinac and MacLeod
05.1984 - 04.1999
Attended depositions and court proceedings and prepared summaries on cases.
Organized legal filing system to maximize efficiency.
Reviewed legal information and proofed documentation for errors.
Took part in meetings both internal and at clients' locations.
Analyzed and applied legal principles and performed legal research to support litigation strategy.
Prepared and reviewed contracts and other legal documents following applicable regulations.
RND A-Head Start Program Student Leader at RND Mathletes Under School Math TeacherRND A-Head Start Program Student Leader at RND Mathletes Under School Math Teacher
High School Specialist Teacher at Annapolis Valley Regional Centre EducationHigh School Specialist Teacher at Annapolis Valley Regional Centre Education