William Madrara-Maku
Milton,ON
Summary
Results-driven and customer-focused professional with a strong background in executing a comprehensive understanding of store operations, solution-oriented service, and effective communication. Adept at identifying client needs, delivering tailored recommendations, and fostering positive customer relationships. Known for displaying strong work ethic, accountability, and a commitment to excellence, I am seeking an opportunity to contribute my skills and expertise to a dynamic company that values employee growth and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Sales Associate
Home Depot Canada
02.2022 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Advisor
Best Buy Canada
09.2019 - 01.2021
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Increased sales by offering advice on purchases and promoting additional products.
- Developed long-lasting client relationships by providing exceptional customer service.
- Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
- Responded to in-person and telephone requests for information about company offerings.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
Theatre Production
Halton Hills
10.2018 - 10.2019
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Enhanced theatre production quality through effective collaboration with production team members.
- Assisted with special events or programs.
- Greeted visitors and answered questions about program, requirements and opportunities.
Education
Bachelor of Arts - Criminology
University of Toronto
Mississauga09-2025
High School Diploma -
Bishop P. F. Reding Catholic Secondary School
Milton, ON06-2021
Skills
- Sales experience
- Product and Service Promotion
- Product Knowledge
- Customer Communication
- Friendly, Helpful, Reliable and Responsible
- Organization
- Open to engaging in new experiences
- Problem-solving
- Sales expertise and strategize
- Time Management
Timeline
Sales Associate
Home Depot Canada
02.2022 - 09.2024
Sales Advisor
Best Buy Canada
09.2019 - 01.2021
Theatre Production
Halton Hills
10.2018 - 10.2019
Bachelor of Arts - Criminology
University of Toronto
High School Diploma -
Bishop P. F. Reding Catholic Secondary School
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