WILLIAM LY
San Diego
Overview
4
4
years of professional experience
Work History
Customer Service/Technical Support
Mount It
01.2025 - Current
- Responded promptly to service calls and customer inquiries, ensuring timely resolution of questions and issues.
- Delivered exceptional customer service by accurately identifying and addressing customer needs and concerns.
- Effectively resolved customer complaints and processed service requests with a focus on efficiency and customer satisfaction.
- Provided detailed information to customers regarding products, billing, equipment, service features, and shipment status.
- Contributed actionable insights and suggestions to improve service delivery and enhance overall team productivity.
- Analyzed and resolved complex, non-routine customer issues requiring clarification and customized solutions.
- Managed daily operations for eCommerce platforms including eBay and Overstock, ensuring optimal performance and customer satisfaction.
- Handled UPS claims filing and status updates, maintaining accurate records for logistics and customer service tracking.
- Processed customer refunds upon return verification, adhering to company policies and timelines.
Customer Service/Technical support
BATCADDY
10.2022 - 12.2024
- Guided customers through troubleshooting and repair procedures via phone, email, and live chat.
- Assigned support tickets to appropriate agents based on skill set and workload to ensure efficient resolution.
- Conducted sales calls, including processing customer payments securely over the phone.
- Managed order lifecycle, including processing, tracking, and customer communication.
- Handled product returns and order cancellations in accordance with company policies.
- Performed diagnostics on caddies to identify issues and recommend solutions.
- Facilitated warranty claim processes and ensured timely resolution.
- Assisted customers during in-person showroom visits, providing product demonstrations and consultations.
- Supported shipping and receiving operations, including label printing, packaging, and order fulfillment.
- Conducted inventory analysis to track stock levels and assist with restocking decisions.
- Coordinated and fulfilled custom order requests to meet specific client needs.
- Oversaw the repair process for caddies shipped in by customers, ensuring timely service and communication.
Real Estate Assistant
Ambati
07.2021 - 10.2021
- Listed residential and commercial properties for rent or sale, ensuring accurate and appealing presentation.
- Managed email and phone communications with clients, prospects, and service providers.
- Prospected new clients and maintained relationships with potential buyers and renters.
- Provided detailed and timely responses to inquiries regarding property features, availability, and terms.
- Coordinated property showings and open houses, ensuring a seamless experience for prospective clients.
- Conducted follow-ups with leads and clients to maintain engagement and support sales efforts.
- Installed and maintained "For Sale" signage in accordance with local regulations and company standards.
- Facilitated and hosted open houses to showcase properties and attract qualified buyers or tenants.
- Managed property showings, including scheduling, access arrangements, and on-site support.
- Oversaw move-in and move-out processes, including key handoff and photographic documentation of property condition.
- Responded to maintenance requests by coordinating with vendors and ensuring timely service delivery.
- Researched and implemented innovative marketing techniques to enhance property visibility and drive traffic.
Education
Diploma -
San Rafael High School
Skills
- Shopify
- Technical support
- Database Administration
- Microsoft Suites
- Software troubleshooting
- Reporting and analysis
- Shipping and Receiving
- Customer service
- Sales
- Zendesk
- Zoho suites
- Sellercloud
- SupportSync
Timeline
Customer Service/Technical Support
Mount It
01.2025 - Current
Customer Service/Technical support
BATCADDY
10.2022 - 12.2024
Real Estate Assistant
Ambati
07.2021 - 10.2021
Diploma -
San Rafael High School
Similar Profiles
Judith BlockJudith Block
Senior Director of Risk Management at Mount Sinai Beth Israel, Mount Sinai Downtown, Mount Sinai Brooklyn, YorkSenior Director of Risk Management at Mount Sinai Beth Israel, Mount Sinai Downtown, Mount Sinai Brooklyn, York
Cynthia John-OgamCynthia John-Ogam
Registered Nurse- Operating Room at Mount Sinai Health System: The Mount Sinai HospitalRegistered Nurse- Operating Room at Mount Sinai Health System: The Mount Sinai Hospital
ALVINA JAETTA JENKINSALVINA JAETTA JENKINS
Executive Administrative at City of Rocky Mount, MountExecutive Administrative at City of Rocky Mount, Mount
Ian PiferIan Pifer
Student Volunteer at TRIO Upward BoundStudent Volunteer at TRIO Upward Bound
Britney Munoz ArriazaBritney Munoz Arriaza
Youth Development Teacher at La Jolla ElementaryYouth Development Teacher at La Jolla Elementary