William Laundry
Stittsville,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
31
31
years of professional experience
Work History
Funeral Director
Arbor Memorial
02.2012 - Current
- Responsible for providing excellent customer service mostly through arranging and directing funerals
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- I Work collaboratively with cemetery partners to provide a seamless funeral experience between the funeral home and the cemetery
- In 2014 I was selected by my peers to be awarded the Kenny Draper award for outstanding work ethic
Customer Financial Services Representative
Bank Of Montreal
06.2009 - 09.2011
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Accurately and carefully performed customer transactions. Had no write offs in my time as customer services representative
- Offered competitive commercial banking solutions and retail financing options.
- Successfully completed the CSC Mutual Fund licensing course
Funeral Director / Owner / Manager
Laundry Funeral Home
06.1992 - 01.2009
- Managed a small business of 2 full time and 3 part-time staff
- Handled all funeral home procedures and practices for a small funeral home, such as prearrangements, arranging, directing, embalming, provincial licensing requirements, hazardous waste management, accounts receivable and payable, human resources.
Education
Funeral Service Education With Honors
Humber College
Toronto, ON06.1992
Administration
University of Ottawa
Ottawa, ON02.1996
Skills
- Customer Experience
- Customer Relations
- Service Quality
- Employee Scheduling
- Facility Oversight
- Regulatory Filings
- Appointment Coordination
- Team Goals
- Operational Standards
- Performance Goals
Languages
English
Full Professional
Affiliations
Member of the Kanata Community Christian Reformed Church.
Volunteer Managed Small Cemetery
Managed Letts Corner Cemetery a small non profit cemetery
duties included all regulatory filings, selling property and property maintenance and record keeping
Timeline
Funeral Director
Arbor Memorial
02.2012 - Current
Customer Financial Services Representative
Bank Of Montreal
06.2009 - 09.2011
Funeral Director / Owner / Manager
Laundry Funeral Home
06.1992 - 01.2009
Funeral Service Education With Honors
Humber College
Administration
University of Ottawa
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