WILLIAM KORE
Dieppe
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
CONCENTRIX-CAPITAL ONE COTSCO
02.2022 - 02.2024
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Customer Service Representative
CONCENTRIX-CAPITAL ONE COSTCO
09.2020 - 02.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cleaning Crew Member
Gleam Team
04.2019 - 09.2019
- Enhanced client satisfaction by providing thorough commercial and residential cleaning services.
- Safeguarded client confidentiality while maintaining access to their private residences or commercial spaces.
- Managed inventory of cleaning supplies, ensuring adequate stock for all assigned tasks without overspending on materials.
- Demonstrated flexibility in adapting to unique client requests while maintaining professional standards throughout each job assignment.
Real Estate Administrative Assistant
REMAX
04.2018 - 09.2018
- During my internship I accompanied a real estate agent in his various morning tasks and routines.
- I familiarized myself with the world of sales and marketing, and also honed my customer service skills.
- Analysis of qualitative and quantitative data to identify market trends and growth opportunities.
- Participate in meetings between potential buyers and real estate agents
Cleaning Staff Member
HOTEL Moncton
01.2017 - 09.2017
- Enhanced cleanliness and sanitation standards by diligently following company protocols.
- Reduced cross-contamination risks through proper utilization of color-coded cleaning tools and supplies.
- Increased customer satisfaction by maintaining a consistently clean and well-organized environment.
- Provided exceptional customer service via courteous interactions with clients while conducting cleaning duties.
Education
Bachelor of Science - Business Administration
Université De Moncton
Moncton, NB09.2018
Associate of Science - Marketing
New Brunswick Community College, Moncton
Moncton, NB07.2018
Skills
- Account Management
- Customer Service
- Contact Management Systems
- Customer Escalations
- Workflow Coordination
- Personnel Training and Development
- Bilingual
Additional Information
Languages :
- French : Main language, good speaking and writing skills
- English : Good speaking and writing skills
Volunteer activities:
-Raise funds for the canadian cancer society in collaboration with remax
-Atlantic dance festival
-Moncton friendly soccer league
Timeline
Customer Service Manager
CONCENTRIX-CAPITAL ONE COTSCO
02.2022 - 02.2024
Customer Service Representative
CONCENTRIX-CAPITAL ONE COSTCO
09.2020 - 02.2022
Cleaning Crew Member
Gleam Team
04.2019 - 09.2019
Real Estate Administrative Assistant
REMAX
04.2018 - 09.2018
Cleaning Staff Member
HOTEL Moncton
01.2017 - 09.2017
Bachelor of Science - Business Administration
Université De Moncton
Associate of Science - Marketing
New Brunswick Community College, Moncton
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