Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Willaim klaus

williamwklaus@gmail.com

Summary

Results driven insides sales representative with extensive experience in managing sales activities, developing customer relationships, and driving revenue growth within the CPG and cannabis markets. Adept at creating and executing effective sales strategies while delivering exceptional service. Proven ability to manage retail account relationships and collaborate with cross-functional teams to achieve company objectives. Dynamic and passionate individual with a deep understanding of market trends, consumer needs, and the unique dynamics of the cannabis industry.

Overview

Work History

Marketing Manager

Duct Cleaning Pros
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Managed social media accounts for optimal audience engagement and increased online presence.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company

Lead Operator

So Cal Dank
  • Increased Yield and Efficiency: Innovated irrigation protocols that decreased operational costs while maximizing growth efficiency.
  • Resin Optimization: Pioneered cold water extraction methods, achieving a 1–1.5% resin increase on select strains.
  • Comprehensive Facility Oversight: Directed maintenance and cultivation strategies across all plant stages within a large-scale CMH-equipped facility.
  • Strategic Marketing and Sales: Contributed to product marketing initiatives to enhance product positioning and expand brand reach.

Owner/Operator

CJ Genetics
  • Industry Innovator: Introduced revolutionary fresh frozen processing and crop steering irrigation techniques.
  • Award-Winning Excellence: Secured podium placements at top-tier cannabis events.
  • Advanced Environmental Controls: Mastered and installed TrollMaster or Aroya systems for optimal environmental control.
  • Pioneer of the Rosin vape pod s.o.p

Marketing Director

Mid West Marketing
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Made 200-300 outbound calls daily
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
  • manged 20 marketers with closing percentages in high 90's due to my phone closing script and instructions
  • Awarded top marketer in the nation

Call Center Representative

Medicare Resource Center
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • made 100-200 outbound calls daily
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Promoted after 2 years to directors role

Sales Associate

Norm Reeves Honda
  • Utilized CRM systems effectively to track leads, follow up with prospects, and maintain accurate records of customer interactions.
  • Enhanced dealership reputation by delivering a personalized buying experience tailored to each customer''s needs.
  • Collaborated with management and other team members to achieve monthly sales goals consistently.
  • Top salesman 16x out 24 months
  • Highest grossing sale to this day
  • Sold a car on first day of employment

Education

High School Diploma -

Temecula High School
Temecula, CA

Skills

  • Digital marketing
  • Social media marketing
  • Staff management
  • Customer relationship management (CRM)
  • Goal oriented
  • Phone etiquette
  • Strong negotiation
  • Sales presentations
  • Cold calling
  • Sales strategies
  • Customer service
  • Upselling strategies

Accomplishments

    Brazilian jiu jitsu black belt

    Open weight world silver medalist

    Hemp-con 1st place best wax and best concentrate

    dabathon cub 1st place Rosin

Timeline

Marketing Manager

Duct Cleaning Pros

Lead Operator

So Cal Dank

Owner/Operator

CJ Genetics

Marketing Director

Mid West Marketing

Call Center Representative

Medicare Resource Center

Sales Associate

Norm Reeves Honda

High School Diploma -

Temecula High School

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Willaim klaus