William JOSLIN
Stockton
Summary
Dynamic professional with a proven track record at Home Depot, excelling in customer service and sales expertise. Demonstrated exceptional problem-solving skills and teamwork, enhancing operational efficiency. Recognized for building strong client relationships and implementing effective inventory control procedures, contributing to a positive shopping experience and increased customer satisfaction.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
37
37
years of professional experience
Work History
Sales Associate
Home Depot
03.2024 - Current
Correctional Officer
State of California Department of Corrections
10.2007 - 12.2023
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Observed behavior of residents individually and in groups.
- Completed intake paperwork, fingerprints, and searches.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Booked new inmates into facility and processed inmates for release.
- Interviewed inmates to obtain information and assess needs.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Received and accounted for personal possessions and determined inmate work assignments.
- Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
- Supported reentry programs that prepared inmates for successful integration into society.
- Maintained detailed records of inmate behavior and activity, contributing to facility security.
- Cultivated positive relations with inmates, reducing tensions and promoting safer environment.
- Bolstered team morale and cooperation through effective leadership and communication.
- Streamlined inmate check-in and processing, increasing efficiency.
- Implemented innovative inmate management techniques, leading to decrease in disciplinary incidents.
- Enhanced facility safety by conducting regular and thorough cell inspections.
- Mitigated potential security breaches with vigilant contraband detection practices.
- Assisted in crisis negotiations, preventing escalations and ensuring safety of inmates and staff.
- Reduced inmate altercations through proactive conflict resolution strategies.
- Facilitated effective emergency response drills, preparing staff for potential crises.
- Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.
- Fostered supportive environment for inmate rehabilitation with educational and vocational training programs.
- Enhanced staff training programs, leading to improved operational standards.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
- Ensured security of facility perimeter by conducting routine patrols.
- Improved compliance with state and federal regulations by updating and enforcing facility policies.
- Contributed to policy development, ensuring alignment with best practices in corrections management.
- Promoted inmate welfare by monitoring and addressing health concerns promptly.
- Coordinated with law enforcement agencies to ensure smooth transfer of inmates.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Supervised inmates during meals, recreation and other activities.
- Documented inmate behavior and activities in logbooks.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Investigated and responded to incidents of inmate misconduct.
- Assisted in intake and release of inmates.
- Provided assistance and guidance to inmates regarding daily activities.
- Established positive working relationships and maintained boundaries with resident offenders.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Responded to inquiries from inmates and other members of public.
- Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
- Interviewed inmates to obtain information and evidence.
- Administered drug tests to inmates.
- Coordinated with other law enforcement personnel to exchange information.
- Restrained juvenile inmates when disturbances required physical intervention.
Industrial Electrician/Assistant Shop Manager
Shannon Pump Co
06.1988 - 10.2007
- Collaborated with engineers and other technicians for the successful completion of various industrial projects.
- Installed, maintained and repaired electrical wiring, controls and lighting systems.
- Connected wires to circuit breakers, transformers, and other components.
- Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.
- Upgraded outdated wiring systems to enhance performance and reduce potential hazards in the workplace.
- Performed thorough testing on newly-installed electrical systems to confirm proper function before integrating into daily operations.
- Assisted in the training and development of junior electricians, fostering teamwork and skill growth among colleagues.
- Improved equipment efficiency by performing regular maintenance and troubleshooting complex electrical issues.
- Streamlined maintenance processes with detailed documentation of repairs, upgrades, and installations.
- Repaired and replaced equipment, electrical wiring and fixtures.
- Tested circuit continuity to determine electrical compatibility and component safety.
- Managed inventory levels of necessary parts, tools, and supplies to ensure readiness for any project requirements.
- Diagnosed root causes of equipment failure utilizing advanced diagnostic tools and techniques, enabling swift resolution for minimal disruption to production schedules.
- Provided emergency support services during unexpected outages or system failures, safeguarding business continuity for clients'' operations.
- Inspected transformers and circuit breakers for malfunctions.
- Reduced downtime with proactive preventative maintenance measures on critical equipment components.
- Ensured compliance with industry standards and regulations, minimizing risk of fines or shutdowns.
- Observed functioning of installed equipment or system to detect hazards and need for adjustments, relocation or replacement.
- Supported continuous improvement initiatives by contributing to facility-wide optimization efforts.
- Attached power cables to equipment such as electric range and motor.
- Enhanced workplace safety through diligent inspection and repair of electrical systems, reducing incidents of injury.
- Implemented preventive maintenance program, significantly reducing unexpected equipment failures.
- Streamlined troubleshooting processes for electrical faults, significantly reducing repair times.
- Enhanced plant safety by installing and maintaining electrical systems according to national standards.
- Provided emergency response to electrical outages, swiftly restoring operations.
- Updated and maintained electrical documentation, enabling quick access to system specifications for maintenance and upgrades.
- Coordinated with vendors for procurement of high-quality electrical components, ensuring reliability and longevity of installations.
- Led upgrade of electrical panels and circuit breakers, ensuring compatibility with modern machinery requirements.
- Customized electrical systems to meet specific operational needs, improving process efficiency.
- Enhanced production quality by ensuring uninterrupted power supply to critical manufacturing lines.
- Troubleshot and repaired malfunctioning systems and components.
- Tested electrical systems functionality and continuity of circuits using devices such as ohmmeters, voltmeters and oscilloscopes.
- Inspected electrical systems, equipment and components to identify hazards, defects and need for adjustment or repair.
- Replaced and repaired lighting fixtures and electrical control and distribution equipment.
- Spliced, joined and connected wire to fixtures and other electrical components.
- Installed safety and distribution components for electrical systems, such as switches, resistors and circuit-breaker panels.
- Fabricated custom and replacement parts according to specifications, using hand tools.
- Examined electrical units for loose connections and broken insulation.
- Installed 120/208 volt systems and 347/600 volt systems.
- Prevented breakdown of systems by routinely inspecting and replacing old wiring and cleaning circuits.
- Studied building schematics to determine location of wiring and equipment.
- Followed state and local building regulations based on National Electrical Code.
- Managed business report generation, recordkeeping and supply ordering.
- Instructed customers on proper use and safety of electrical systems and equipment.
- Ensured compliance with health and safety regulations through regular inspections of equipment, facilities, and staff practices.
- Managed daily operations for efficient shop functioning, including staff scheduling, inventory management, and cash handling.
- Developed strong relationships with vendors to ensure timely delivery of products and optimal pricing.
- Boosted employee morale by fostering a positive work environment that encouraged open communication and teamwork.
- Reduced employee turnover rate by creating a supportive workplace culture that recognized individual achievements.
- Trained new employees on company policies, procedures, and sales techniques for consistent team performance.
- Improved customer satisfaction by addressing and resolving customer concerns promptly and professionally.
- Achieved smoother shift transitions with thorough handover meetings between incoming/outgoing managers each day.
- Conducted regular performance reviews for staff members to identify areas for improvement and provide constructive feedback.
- Streamlined inventory processes by implementing a more efficient system for tracking stock levels in realtime.
- Provided exceptional customer service by actively listening to client needs and offering appropriate solutions.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
Education
Mechanical Drafting/ Electrical/ Welding
Chowchilla High School
Chowchilla, CA06-1982
Skills
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Teamwork and collaboration
- Customer service
- Excellent people skills
- Exceptional customer service
- Relationship building
- Outgoing personality
- Flexible schedule
- Stocking and receiving
- Client service
- Conflict resolution
- Store opening and closing
- Sales expertise
- Customer needs assessment
- Complex Problem-solving
- Meeting deadlines
- Upselling
- Professional demeanor
- Retail store operations
- Guest relations
- Inventory tracking
- Building rapport
- Inventory control
- Policy and procedure adherence
- Merchandise display
- Product recommendations
- Display setup
- Brand promotion
- Point of sale operation
- Product promotions
- Sales trends
- Fraud detection
- Self-checkout assistance
- Friendly and outgoing
- Verbal and written communication
- Reading comprehension skills
- Positive and professional
- Inventory control procedures
Timeline
Sales Associate
Home Depot
03.2024 - Current
Correctional Officer
State of California Department of Corrections
10.2007 - 12.2023
Industrial Electrician/Assistant Shop Manager
Shannon Pump Co
06.1988 - 10.2007
Mechanical Drafting/ Electrical/ Welding
Chowchilla High School
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