William Jones
Summerville,SC
Summary
Experienced in machine operation and logistics planning, with a background in storm drain installation and heavy machinery operation. Demonstrated ability to assist in site preparation and contribute to project efficiency through effective teamwork and safe work practices. Proficient in data analysis software and bookkeeping, enhancing operational accuracy and customer support capabilities. Strong attention to detail and time management skills applied across various roles, including retail sales and customer service, ensuring high levels of client satisfaction.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Doordash Driver
DoorDash
Knoxville, TN
01.2021 - Current
Construction Worker/Laborer
O.L. Thompson Construction
Summerville, SC
01.2025 - 06.2026
- Prepared, cut, and assisted in laying storm drain pipes and boxes, contributing to site rLearned to operate heavy machinery. Gained skills in heavy machinery operation for future projects..
Store Associate
New Balance
Sevierville, TN
02.2022 - 11.2022
Store Associate
Smoke Rings Smoke Shop
Knoxville, TN
03.2020 - 10.2020
- Received and processed merchandise, contributing to efficient sales operations
- Handled cash and card payments accurately, enhancing customer transaction experience
- Educated customers on product features and benefits, improving customer satisfaction
Machine Operator
ARC AUTOMOTIVE
Knoxville, TN
09.2017 - 02.2019
- Assembled components inside machine. I'm a quick learner when it comes to machines
- Operated production machines in ARC Automotive safety component assembly.
- Loaded materials and parts into automated equipment for daily runs.
- Monitored machine cycles and reported equipment issues to supervisors.
Machine Operator
JFG Coffee Co
Knoxville, TN
10.2016 - 04.2017
- Operated and troubleshot machines to ensure optimal performance and minimize downtime
- Operated production machinery for automotive safety component assembly at ARC Automotive.
- Monitored machine controls and adjusted settings to maintain steady production flow.
- Inspected finished parts for quality, defects, and specification compliance.
Machine Operator
House of Thaller
Knoxville, TN
10.2015 - 08.2016
- Ensured products were packaged securely
Inventory Associate
Walmart
Knoxville, TN
11.2014 - 09.2015
- Stocked and processed merchandise into inventory to maintain organized and accessible stock levels
- Tracked inventory accuracy using Walmart handheld scanners and stock management systems.
- Replenished sales floor merchandise from backroom stock and storage areas.
- Received incoming shipments and compared freight against purchase orders.
CSR - Customer Service Representative
GC Services
Knoxville, TN
07.2013 - 02.2014
- Managed collections for Credit One Bank as a representative of GC Services.
- Answered inbound calls for GC Services client accounts with professional courtesy.
- Resolved customer inquiries using account information and service guidelines.
- Documented call details in GC Services records and case notes.
Education
High school diploma -
Austin East High/Magnet School
Knoxville, TNHigh school diploma -
Skills
- Machine operation
- Phone communication
- Bookkeeping experience
- Call center
- Data analysis software
- Phone customer support
- Shipping & Receiving
- Order management
- Retail sales
- Mechanical troubleshooting
- Safe work practices
- Logistics planning
- Guest services
- Conflict management
- Client assistance
- Attention to detail
- Customer relations
- Time management
- Package handling
- Product delivery
- Inside sales
- Client assistance
- Manufacturing
- Inventory management
- Product merchandising
- Customer service
- Power tools
- Customer engagement
- Desktop applications
- Ladder climbing
- Measuring tapes
- AI
- Carpentry
- Assembly
- Customer communication
- QuickBooks Online
- Record keeping
- Forklift
- Production safety standards
- Task prioritization
- Sales
- Merchandising
- RF scanner
- Computer literacy
- Computer operations
- Warehouse experience
Certification
Intuit bookkeeping certification, August 2026 to Present, Driver's License, Forklift Certification, OSHA 30, OSHA 10
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Construction Worker/Laborer
O.L. Thompson Construction
01.2025 - 06.2026
Store Associate
New Balance
02.2022 - 11.2022
Doordash Driver
DoorDash
01.2021 - Current
Store Associate
Smoke Rings Smoke Shop
03.2020 - 10.2020
Machine Operator
ARC AUTOMOTIVE
09.2017 - 02.2019
Machine Operator
JFG Coffee Co
10.2016 - 04.2017
Machine Operator
House of Thaller
10.2015 - 08.2016
Inventory Associate
Walmart
11.2014 - 09.2015
CSR - Customer Service Representative
GC Services
07.2013 - 02.2014
High school diploma -
Austin East High/Magnet School