William Johnston
Halifax
Summary
Knowledgeable Information technology professional with background in project management, business and systems analysis, installation and configuration. Over 2 years of experience in deskside and remote technical support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Wind Turbine Technician
Sentry Electrical
06.2023 - 09.2023
- Climbed wind turbine towers to inspect, troubleshoot and repair turbine equipment.
- Maintained accurate records of all work performed, contributing to efficient tracking of maintenance activities and inventory management.
- Used hand tools, power tools and other specialized equipment to repair and maintain turbines.
- Reduced downtime by performing preventive maintenance on wind turbines according to established schedules and procedures.
Team Lead
Focal Systems
03.2022 - 03.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Deployed and integrated Focal Systems into 17 Walmart locations within Atlantic Canada
- Maintained accountability for deployment, training, and 100% store mod coverage.
Remote CA Relations Agent
Kraken Crypto Exchange
12.2018 - 09.2019
- Building and maintaining relationships with clients to ensure a positive experience on our platform
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Reviewed and executed confidential documents, contracts and disclosures.
- Informed clients of policies and procedures.
Education
GED -
Eastern College IT Administration
Halifax, NS01.2020
Middleton Regional Highschool
01.2015
Skills
- Electrical Troubleshooting
- Power Tools Usage
- Pneumatic tool operation
- Wind turbine Wiring
- Fall Protection Training
- Workstation Maintenance
- Hardware upgrades
- Network diagnostics
Certification
- Fall protection certificate.
- First Aid Certification
- WHMIS
Languages
English
Timeline
Wind Turbine Technician
Sentry Electrical
06.2023 - 09.2023
Team Lead
Focal Systems
03.2022 - 03.2023
Remote CA Relations Agent
Kraken Crypto Exchange
12.2018 - 09.2019
GED -
Eastern College IT Administration
Middleton Regional Highschool
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