William Johnston
Toronto,Canada
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
Work History
Barback
Grazie Ristorante
07.2023 - Current
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Greeted customers and provided friendly, knowledgeable service.
- Replaced empty kegs and soda syrups.
- Assisted in setting up and breaking down bar area for special events.
- Restocked ice, condiments, and snacks.
Hydraulic Technician
Action Hydraulics
10.2020 - 10.2021
- Earned Machinist apprenticeship after 5 months as a Technician
- Responsible for overseeing all work for th City of Toronto, as well as the general operation
- Trusted to operate (CNC) Computer Numerical Control Machines on work for CN Rail
- Responsible for loading and unloading heavy/complex loads on and off Trailers.
- Fabricated and assembled parts to complete skilled maintenance and repair work on equipment.
Rock Climbing Instructor
Toronto Climbing Academy
04.2019 - 03.2020
- Given additional task of route setting due to 11 years of climbing experience
- Contracted to run portable rock wall events for all age groups with approximately 100 climbers per day
- Maintained and oversaw the safety of the gym floor and its equipment.
- Monitored student progress and provided individualized instruction to meet student needs and goals.
- Implemented research-based curriculum and instructional strategies for self-enrichment topics.
Sales Associate
Sportinglife Inc.
10.2016 - 12.2019
- Excelled in customer communication to where I was requested to sell in all departments
- Accepted additional responsibility of basic maintenance, such as ensuring fixtures and lights are in place and secure.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Petre Collage
Toronto, ON06.2019
High School Diploma -
Lawrence Park Collegiate Institute
Toronto, ON06.2019
Some College (No Degree) - Glider Pilot License
License
Prince Edward, ONSkills
- Public Speaking
- Leadership and Instructional experience
- Communication
- Team work, as both a leader and follower
- Time management
- Licensed Glider Pilot
- Survival Instructor/Guide
- Certified in Military First Aid
- Adaptability
- Time Management
- Sales Expertise
- Product and Service Sales
- Social Perceptiveness
- Adapt to Diverse Groups
- Customer Service
- Multitasking Strengths
- POS System Operations
- Verbal and Written Communication
- Store Opening and Closing
- Effective Selling Techniques
Extracurriculars And Volunteer Experience
- Rock Climbing. Competed for 4 years at the Regional level, currently recreational. (2010 - 2014)
- North Toronto Aquatic Club (NTAC). Volunteer Swim Instructor (2016)
- Volunteer Ski Instructor - Dagmar Ski club (2015 - 2017)
- Spin for limbs registration and BBQ setup volunteer (2015)
- 25 Ambulance regiment Medical simulation exercise (2016)
- Invictus Games Cadet Volunteer (2018)
- 23rd Cub Scout Leader - Specialized in Lesson planning and outdoor activities (2016 - 2019)
- Bronze and Silver Duke of Edinburgh Award
- 818 Toronto Falcon Squadron Air Cadets- Cadet Ground School Instructor (2018 - 2019)
- 818 Marksmanship team Capitan (2015 - 2017)
- Volunteer at Borden Cadet Flying Center (multitude of associated responsibilities from 2017 - 2019)
- Lawrence Park CI Drama Course Promotion and Demonstational leader (2019)
Languages
English
Native or Bilingual
French
Limited Working
Spanish
Elementary
Timeline
Barback
Grazie Ristorante
07.2023 - Current
Hydraulic Technician
Action Hydraulics
10.2020 - 10.2021
Rock Climbing Instructor
Toronto Climbing Academy
04.2019 - 03.2020
Sales Associate
Sportinglife Inc.
10.2016 - 12.2019
High School Diploma -
Petre Collage
High School Diploma -
Lawrence Park Collegiate Institute
Some College (No Degree) - Glider Pilot License
License
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