Summary
Overview
Work History
Education
Skills
Timeline
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William Johnson

Los Angeles

Summary

Product Operations Manager with 5+ years of experience helping product teams move faster, stay organized, and ship with confidence. I specialize in internal tools, ticket flow, and solving the day-to-day challenges that slow teams down. I thrive on being the go-to problem solver, kind of like the team’s “Siri,” but you can ask me questions while driving. I’ve supported influencer platforms and e-commerce tools, handling everything from bug triage and dashboard upkeep to release coordination and cross-team comms. Comfortable with SQL (and some Python/JS), always focused on making processes smoother and more human. I thrive where ops meets execution—turning ideas into working products.

Overview

7
7
years of professional experience

Work History

Product Operations Manager

PushPress
08.2023 - Current
  • Cross-functional Collaboration: Worked closely with Product, Engineering, Design, Sales, and CX teams to smooth out workflows, cut down friction, and keep product initiatives moving forward.
    Tooling & Internal Systems Development: Built and maintained custom internal tools using Retool, SQL, JavaScript, and Python to help CX, Sales, and ops teams work faster and smarter.
    Issue Triage & Resolution: Known as the “Linear guy,” I’m the first line of defense for bugs and technical issues—handling investigation, documentation, and escalation to unblock the product roadmap.
    Workflow Optimization: Improved team processes with tools like Linear and Notion to track progress, flag blockers, and boost visibility across multiple squads.
    Operational Efficiency: Partnered with product teams to keep development cycles and launches running smoothly, constantly improving documentation, team rituals, and post-launch workflows.
    Technical Product Support: Provided hands-on help with technical tools and systems to lighten the load on engineering and keep product teams focused.
    Knowledge Sharing & Training: Created docs, wikis, and guides that help new team members get up to speed fast and support ongoing learning across teams.

Product Operations Principal I

Connexity/ShopYourLikes
10.2018 - 07.2023
  • Supported Dual-Sided Platforms: Maintained and improved internal-facing Merchant and Publisher Dashboards, which were core operational tools for managing partner relationships and campaign performance across both the affiliate and influencer ecosystems.
  • Acted as Embedded Ops Partner: Worked hand-in-hand with Product Managers on both the ShopYourLikes influencer platform and Connexity’s merchant business to support execution, track progress, and ensure alignment across cross-functional stakeholders.
  • Owned Ticketing Operations: Managed and prioritized a high volume of technical tickets in Linear, from bug reports to feature requests, acting as the connective tissue between CX, Engineering, and Product.

Education

Bachelor of Science - Applied Economics

Virgina Tech
Blacksburg, VA
05-2013

Skills

  • Product Operations: Workflow optimization, ticket triage & management, internal tooling support, cross-functional coordination, stakeholder alignment, post-launch processes
  • Tooling & Platforms: Linear, Jira, SQL, Looker, internal dashboard platforms (Merchant & Publisher), CMS tools, internal analytics systems
  • Technical Proficiency: SQL (intermediate), JavaScript (basic to intermediate), Python (basic), debugging, data querying, feature testing & QA
  • Collaboration & Communication: Partnering with Product Managers, CX, Engineering, and BD teams; translating business needs into technical solutions; creating internal documentation and release notes
  • Process Improvement: Bug resolution pipelines, dashboard usability enhancements, internal system improvements, async rituals, internal enablement
  • Enablement & Training: Internal documentation, knowledge sharing, release enablement, onboarding support for tools and workflows

Timeline

Product Operations Manager

PushPress
08.2023 - Current

Product Operations Principal I

Connexity/ShopYourLikes
10.2018 - 07.2023

Bachelor of Science - Applied Economics

Virgina Tech

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William Johnson