Summary
Work History
Education
Personal Information
Languages
Timeline
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William Issa

Laval,QC

Summary

Results-driven professional with exceptional organizational skills and a proven track record of managing multiple priorities with efficiency and precision. Recognized for a proactive attitude, strong business acumen, and a commitment to driving team success. Skilled in optimizing operations and achieving strategic goals, seeking a dynamic role to leverage expertise and contribute to organizational growth.

Work History

Lead Representative

Sekure Payment Experts
Montreal, QC
  • Cultivated trust with prospects through consistent follow-up communication and relationship-building tactics, leading to higher conversion rates over time.
  • Developed a high level of knowledge about the industry by regularly consuming information and attending relevant webinars or conferences related to the field of work.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.

Foreign Exchange Teller

Clic Exchange
991 Gohier St, Saint Laurent, Quebec H4L 3J4
  • Maintained secure work environment by following strict cash handling procedures and verifying customer identification documents.
  • Enhanced customer satisfaction by providing efficient and accurate foreign exchange transactions.
  • Utilized advanced computer software to execute foreign exchange transactions quickly and accurately while reducing manual errors.
  • Developed rapport with returning customers, creating positive atmosphere that encouraged repeat business.
  • Resolved complex inquiries pertaining to foreign exchange rates, fees, conversion calculations effectively.

Retention Specialist

Fido/ IOSolutions
Montreal, Quebec
  • Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
  • Developed and implemented procedures for handling customer complaints and resolving disputes
  • Collaborated with other departments to ensure customer issues are resolved in a timely manner.

Education

Economics -

Concordia
Montreal, QC
01.2027

No Degree - Banking And Finance

Canadian Securities Institute
Montreal, QC
10.2024

Personal Information

  • Date of Birth: 08/07/2001

Languages

English
Native/ Bilingual
French
Professional
Arabic
Native/ Bilingual

Timeline

Lead Representative

Sekure Payment Experts

Foreign Exchange Teller

Clic Exchange

Retention Specialist

Fido/ IOSolutions

Economics -

Concordia

No Degree - Banking And Finance

Canadian Securities Institute

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William Issa