Hi, I’m
William Issa
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level bank position. Organized, dependable and successful at managing multiple priorities with a positive attitude.
Work History
Clic Exchange
Foreign Exchange Teller
Job overview
- Maintained a secure work environment by following strict cash handling procedures and verifying customer identification documents.
- Enhanced customer satisfaction by providing efficient and accurate foreign exchange transactions.
- Provided exceptional customer service under tight deadlines, prioritizing tasks efficiently during periods of high volume traffic.
- Educated clients on emerging market fluctuations to better inform their foreign currency decisions.
- Utilized advanced computer software to execute foreign exchange transactions quickly and accurately while reducing manual errors.
- Collaborated with team members to ensure seamless service during peak business hours, minimizing wait times for customers.
- Developed rapport with returning customers, creating a positive atmosphere that encouraged repeat business.
- Resolved complex inquiries pertaining to foreign exchange rates, fees, conversion calculations effectively.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Fido
Retention Specialist
Job overview
- Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
- Developed and implemented procedures for handling customer complaints and resolving disputes
- Collaborated with other departments to ensure customer issues are resolved in a timely manner.
Shell
Cashier
Job overview
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Greeted customers in a friendly and professional manner.
Education
Concordia
Economics
University Overview
Status: Current Education
Canadian Securities Institute
No Degree from Banking And Finance
05.2024 - Current
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Fast Learner
- Computer Skills
- Honest and Dependable
- Patience and Empathy
- Professionalism and Ethics
- Continuous Learning Attitude
- Cash handling proficiency
- Multilingual Communication
- Relationship building and management
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Professional Working
Personal Information
- Date of Birth: 08/07/2001
Work Preference
Timeline
Canadian Securities Institute
No Degree from Banking And Finance
05.2024 - Current
Foreign Exchange Teller
Clic Exchange
Retention Specialist
Fido
Cashier
Shell
Concordia
Economics
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