William Holmes
Sales and Service
Nanaimo,BC
Summary
Seasoned Business Development and Account Management Leader with over 10 years of experience boosting customer satisfaction and retention. Cultivated long-term client partnerships through strategic support and service excellence. Skilled in strategic planning, customer relationship management, and team leadership, driving sustainable sales growth.
Overview
11
11
years of professional experience
Work History
Business Development Manager
Vancouver Backflow Testing Ltd
Vancouver, British Columbia
11.2025 - Current
- Generated leads and capitalized on business opportunities, contributing to revenue growth and improved profitability.
- Identified potential clients, built relationships, and negotiated contracts to secure new business.
- Established customer accounts through effective negotiation and sales closing, enhancing client base.
- Managed client relationships to enhance satisfaction and foster long-term engagement.
- Managed sales pipeline and forecasted sales targets, ensuring alignment with business objectives.
- Conducted market research to uncover new business opportunities and industry trends.
- Organized and tracked customer information to support sales efforts.
- Drafted proposals for prospects in response to their requests for information.
BUSINESS DEVELOPMENT MANAGER
Peninsula Canada
Vancouver Island, Canada
10.2024 - 04.2025
- Devised and executed annual growth strategy that expanded market presence in Vancouver Island and remote areas.
- Cultivated relationships with decision makers and stakeholders across Vancouver Island and Canada, increasing partnership potential and expanding market reach.
- Generated 10 qualified sales opportunities monthly, contributing to increased client acquisition for HR and Health & Safety outsourcing services.
- Identified referral opportunities to expand the sales network effectively.
- Conducted weekly consultations to assess client needs and present tailored risk management solutions.
- Maintained accurate forecasting, sales pipelines, and communications throughout the sales cycle.
- Collaborated with team to refine sales tactics and methodologies, driving optimal market performance.
BUSINESS DEVELOPMENT MANAGER
Staples Professional
01.2022 - 01.2024
- Achieved 89% of revenue goal and 93% of margin objective, contributing to overall fiscal growth in 2023.
- Executed monthly plans that exceeded new business and retention objectives, driving revenue growth.
- Strengthened client relationships, reducing sales cycles and enhancing client satisfaction.
- Conducted client research to identify opportunities for account growth and market expansion.
- Developed tailored solutions based on client pain points, fostering repeat business.
- Scheduled four discovery appointments and two proposal meetings weekly.
- Performed audits across multiple business lines, identifying opportunities to increase share of wallet.
- Collaborated with management on continuous improvements to surpass team goals.
CUSTOMER SALES REPRESENTATIVE
End Of The Roll
Nanaimo
05.2021 - 01.2022
- Surpassed sales goals for products and installation services through strategic customer engagement.
- Expanded sales opportunities 9% by networking with commercial clients to assess project specifications and budgets.
- Coordinated 15 to 20 weekly product and service installations, meeting delivery schedules and installation protocols.
- Trained 2 new employees on product knowledge and customer service skills, improving team readiness and customer interactions.
ACCOUNT MANAGER
Gold Business Technologies
Central Interior - Prince George West, BC
09.2017 - 03.2021
- Employed consultative selling techniques to provide tailored solutions that directly addressed client needs.
- Identified new business opportunities through cold calling, networking, and marketing leads, contributing to pipeline growth.
- Achieved 25% improvement against sales budget through software solutions and hardware upgrades.
- Reduced monthly sales volatility by implementing Software as a Service (SAAS) for scalable solutions.
- Coordinated communication between sales and service departments to enhance client satisfaction and streamline service delivery.
- Developed targeted field and marketing objectives to shorten sales cycles.
- Maintained accurate customer database records to support annual account reviews.
- Provided detailed account performance reports, supporting data-driven investment decisions and strategic planning.
TERRITORY ACCOUNT MANAGER
Total Tire Distributors
Central Interior
06.2015 - 07.2017
- Expanded client base by 12% through targeted outreach to prospective customers in assigned territory.
- Exceeded annual sales targets across multiple lines of business by 5% while optimizing delivery services to enhance profitability.
- Developed strategic partnerships with key decision-makers to increase market share and defend against competitors.
- Implemented account management strategies that improved customer satisfaction and retention through quarterly performance reviews.
- Managed multiple accounts remotely and in person, ensuring timely responses to client inquiries and strengthening client relationships.
- Negotiated contracts and terms that secured profitability for stakeholders.
- Collaborated with customer service team to address and resolve customer complaints efficiently.
- Facilitated vendor negotiations, managed inventory setup, and conducted town halls to align program needs with stakeholder expectations.
Education
BACHELOR OF ARTS - CONC. PHILOSOPHY
University of Western Ontario
London, ONPROFESSIONAL SELLING SKILLS GOLD MASTERY III - Professional Selling Skills
Grainger Canada
Virtual TrainingPROFESSIONAL SELLING SKILLS MASTERY - Professional Selling and Service
Miller Heiman Group Inc
Virtual / in-person Toronto, OntarioSkills
- Active listening
- Prospect identification
- Effective communication
- Consultative selling
- Analytical skills
- Proposal and presentation expertise
- Collaboration and teamwork
- Business development
- Lead generation strategies
- Sales pipeline management
- Problem solving
- Networking and relationship building
- Strategic planning
- Account management
- Closing techniques
- Staff leadership
- Team building
- Cross-functional collaboration
- Mentoring and coaching
- Sales presentations
- Proposal writing
- Cold calling techniques
Timeline
Business Development Manager
Vancouver Backflow Testing Ltd
11.2025 - Current
BUSINESS DEVELOPMENT MANAGER
Peninsula Canada
10.2024 - 04.2025
BUSINESS DEVELOPMENT MANAGER
Staples Professional
01.2022 - 01.2024
CUSTOMER SALES REPRESENTATIVE
End Of The Roll
05.2021 - 01.2022
ACCOUNT MANAGER
Gold Business Technologies
09.2017 - 03.2021
TERRITORY ACCOUNT MANAGER
Total Tire Distributors
06.2015 - 07.2017
BACHELOR OF ARTS - CONC. PHILOSOPHY
University of Western Ontario
PROFESSIONAL SELLING SKILLS GOLD MASTERY III - Professional Selling Skills
Grainger Canada
PROFESSIONAL SELLING SKILLS MASTERY - Professional Selling and Service
Miller Heiman Group Inc