Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

William hoggan

spruce grove,Alberta

Summary

Dynamic operations supervisor with a proven track record at Smart Fix Asphalt, excelling in team management and strategic planning. Enhanced customer satisfaction through effective problem-solving and streamlined workflows, boosting productivity. Skilled in training and mentoring staff while maintaining a strong focus on safety and operational efficiency.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Supervisor

Smart Fix Asphalt
10.2024 - 12.2025
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Trained new team members on site policies and procedures.
  • Maintained records and logs of work performed and materials and equipment used.
  • Oversaw personnel safety and efforts at work site.
  • Implemented best practices and safe operating procedures.

Operator

PME
04.2024 - 12.2024
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Worked outside in all weather conditions.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.

Owner Operator

Roadrunner Express
11.2000 - 05.2021
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Negotiated contracts with vendors to secure favorable terms for the business.

Education

High School Diploma -

Boston Bar
Boston Bar, BC
06-1983

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Decision-making
  • Strategic planning
  • Inventory control
  • Complex Problem-solving
  • Staff development
  • Staff discipline
  • Team building
  • Operations management
  • Project planning

Certification

whimis

flagger trained

H2S

ground disturbance level 2

CSTS 2020

Leadership for safety excellence( LSE)

CFO contractor safety

canadian red cross intermediate FA-C AEd \CPR

Class 3 DL

Timeline

Supervisor

Smart Fix Asphalt
10.2024 - 12.2025

Operator

PME
04.2024 - 12.2024

Owner Operator

Roadrunner Express
11.2000 - 05.2021

High School Diploma -

Boston Bar

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William hoggan