William Hoang
Aurora,ON
Summary
Dedicated crew member with years of experience in customer service, team collaboration, and conflict resolution. Committed to maintaining a positive atmosphere and ensuring guest satisfaction in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Crew Member
Mcdonalds
Aurora, Ontario
03.2023 - 09.2025
- Delivered excellent customer service in a fast-paced environment.
- Maintained cleanliness and organization of dining and kitchen areas.
- Collaborated with team members to ensure smooth operations during peak hours.
- Assisted in training new crew members on procedures and safety protocols.
- Served food quickly for positive guest experiences.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Monitored inventory levels and restocked supplies as needed.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Assembled and served meals according to specific guest requirements.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Summer Camp Counselor
E Lamb Academy
Aurora, Ontario
07.2022 - 08.2022
- Supervised daily activities for campers to ensure safety and engagement.
- Organized recreational games and arts and crafts sessions for diverse age groups.
- Maintained the cleanliness of camp facilities during operations.
- Engaged children in arts and crafts, singing, sports activities, games, and field trips while maintaining a safe environment.
- Resolved conflicts between campers using effective communication strategies.
- Ensured that all rules were followed at the campgrounds.
- Assisted with the planning and execution of daily activities for campers.
- Coordinated and led group activities for campers and counsellors.
- Reported incidents and accidents to supervisors and completed necessary paperwork.
- Resolved conflicts among campers, promoting a safe environment for all children.
Education
High School Diploma -
Dr G.W Williams Secondary School
Aurora, ON06-2025
Bachelor of Science - Biology
Western University
London, OntarioSkills
- Customer service
- Team collaboration
- Conflict resolution
- Activity planning
- Food safety procedures
- Time management
- Communication skills
- Multitasking capacity
- Excellent communication
- Outdoor skills
- Role modeling
- Child development
- Problem solving
- Supervisory skills
- Collaboration and teamwork
- Team leadership
- Attention to detail
- Group recreation
Languages
Chinese (Cantonese)
Professional
Chinese (Mandarin)
Limited
Timeline
Crew Member
Mcdonalds
03.2023 - 09.2025
Summer Camp Counselor
E Lamb Academy
07.2022 - 08.2022
High School Diploma -
Dr G.W Williams Secondary School
Bachelor of Science - Biology
Western University