Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

William Hillier

Whitby,ON

Summary

Efficient Sr. CTV Driver with strong planning and problem-solving abilities focused on meeting demanding schedules with optimal routes. Good recordkeeping abilities with strong attention to detail and systematic approach to meeting all transportation needs. very effective in a team environment to meet company goals ultimately providing superior customer service to both internal customers and external customers. Extremely effective in adapting to last minute operational changes in order to meet customer demands.

Overview

25
25
years of professional experience

Work History

Sr. CTV Driver

FedEx Express Canada
Mississauga, Ontario
01.2020 - Current
  • Support Management in daily operations.
  • Organize and schedule pickup and delivery routes for 50 CTV drivers on a daily basis.
  • Organize and coordinate customer bulk pickups and deliveries.
  • Manage current rental fleet of over 200 rental assets, including intake and discharge from the fleet, as well as schedule regular service and breakdown repairs.
  • Work with Dispatch to efficiently and effectively distribute workload on a daily basis.
  • Work closely with CTV Drivers to address concerns and issues as they arise

CTV Driver

FedEx Express Canada
Mississauga
06.2008 - 01.2020
  • Determined most expedient trip by mapping out driving routes ahead of time.
  • Performed daily pre-trip inspections as per the Schedule One guidelines.
  • Provided on-time pickup and delivery of customer freight as required by FedEx Canada Guidelines.
  • Worked in a team environment to provide exemplary customer service to the clients of FedEx Canada.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Completed transfers at hubs and final destinations to keep routes on schedule.
  • Logged driving hours and fuel usage data on time to keep reports current.
  • Loaded, balanced and secured product to safely transport goods.
  • Maintained telephone and Leo contact with Dispatch to receive delivery instructions.
  • Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
  • Managed unexpected emergencies and route changes with calm and professionalism.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Observed driving regulations and safety procedures, maintaining excellent safe driving record.
  • Aided senior leadership during executive decision-making process, generating daily logistics, and productivity records.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
  • Processed shipment documents neatly and efficiently to ensure on-time delivery.

Courier

FedEx Express Canada
Toronto, Ontario
10.1999 - 06.2008
  • Communicated with dispatchers, management and colleagues to form lasting partnerships.
  • Checked and secured package loads before deliveries.
  • Answered shipment and delivery questions concerning estimated times of arrival.
  • Documented pickups and deliveries and submitted reports after shift.
  • Developed delivery route understanding to avoid high traffic and construction areas.
  • Coordinated parcel delivery using strong time management skills.
  • Reported issues to supervisors resulting in increased customer satisfaction.
  • Quickly responded to customer inquiries to improve business relationships.
  • Sorted shipments and scheduled routes to meet company standards and time requirements.
  • Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
  • Checked shipping papers to determine nature of load and presence of hazardous materials.
  • Answered customer questions on courier features of service, keeping customers informed about company and services.
  • Maintained adherence to stringent delivery deadlines.
  • Communicated customer complaints, requests and feedback to company management.
  • Maintained delivery vehicle with regular upkeep.
  • Loaded vehicles, balanced loads and secured items against loss or damage during transportation.
  • Completed and submitted necessary fuel, truck inspection and mileage logs and paperwork after each shift.
  • Obtained official signatures and required payments for different types of deliveries.
  • Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.

Education

Some College (No Degree) - Engineering

College of The North Atlantic
St. Anthony, NL

Skills

  • Team Leadership
  • Strong organizational skills
  • Works well independently
  • Works well in a Team Enviroment
  • Flexible Schedule
  • Punctual and Reliable
  • Relationship Building
  • Schedule Management

Accomplishments

  • I have received various Awards within FedEx over the years from BZ awards, Employee of the Month, Employee of the year as well as recipient of the Canadian Award Of Excellence for 2022.

Timeline

Sr. CTV Driver

FedEx Express Canada
01.2020 - Current

CTV Driver

FedEx Express Canada
06.2008 - 01.2020

Courier

FedEx Express Canada
10.1999 - 06.2008

Some College (No Degree) - Engineering

College of The North Atlantic

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William Hillier