William Hernandez

Customer Service Representative

Dominos Pizza Inc.

10.2022 - Current

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Collaborated with team members to develop best practices for consistent customer service delivery.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Analyzed customer service metrics to identify trends and develop strategies for improvement.
Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Exhibited high energy and professionalism when dealing with clients and staff.