WIlliam Hamilton
Mississauga,ON
Summary
Experienced customer service specialist with a background working in fast-paced environments, Keeps work areas neat and efficant with strong multitasking skills. Organized, dedicated and focused on going above and beyond requirements to contribute to team success.
Overview
13
13
years of professional experience
Work History
Shipping and Receiving Clerk
Mancor Industries
10.2022 - 08.2023
- Collaborated with internal departments to verify customer satisfaction and order accuracy.
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Recognized and responded to new employee's individual needs and learning styles
Senior Supervisior
Tim Hortons
01.2013 - 10.2022
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Strong leader of customer support staff.
- Trained staff on operating procedures and company services.
- Updated customer orders from start to finish in an accurate and timely manner.
- Managed workflow to exceed quality service goals.
- Developed client relationships and earned a reputation for exceeding standard service.
- Met and exceeded productivity with implementation of new processes to improve output.
- Communicated with customers regarding product information, complaints, and issues.
- Performed stock locator audits and related processes to keep track of merchandise.
- Coordinated employee schedules according to availability and assisted with shift coverage.
- Detailed new products and promotions to staff and customers.
- Disciplined employees and performed corrective actions when appropriate.
- Troubleshot issues with equipment and machinery during operations and new production runs.
- Assigned tasks to team members based on individual strengths and promoted a teamwork-driven environment to meet goals.
- Placed orders for delivery of products to maintain a healthy inventory.
- Trusted to organize biweekly deliveries as well as confirm said orders with the drivers in a timely fashion.
Gutter Installer
Gouttières Outaouais
05.2010 - 07.2012
- Repaired chimneys and other roof protrusions.
- Corrected improper drainage and ventilation problems.
- Streamlined workload management through effective prioritization of tasks in various stages of the installation process.
- Enhanced client satisfaction by providing timely and high-quality gutter installation services.
- Reduced company expenses by efficiently utilizing tools and materials during the installation process.
- Installed downspouts, elbows and materials in existing and new construction homes.
Education
High School Diploma -
Philemon Wright High School
Gatineau, QC06.2012
Skills
- Inventory Counts
- Self-Motivated and Independent
- System Updating
- Shipment Tracking
- Staff Training
- Coaching and Mentoring
- Expense Tracking
- Health and Safety Regulations
- Conflict resolution techniques
- Relationship Building
- Customer Service
- Scheduling Staff
- Problem-Solving
- Quality Control
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Shipping and Receiving Clerk
Mancor Industries
10.2022 - 08.2023
Senior Supervisior
Tim Hortons
01.2013 - 10.2022
Gutter Installer
Gouttières Outaouais
05.2010 - 07.2012
High School Diploma -
Philemon Wright High School
Similar Profiles
Jaspreet SinghJaspreet Singh
CNC Laser Operator at Mancor IndustriesCNC Laser Operator at Mancor Industries
Chioma EnehChioma Eneh
Factory Production Worker at Mancor IndustriesFactory Production Worker at Mancor Industries
Jaspreet SinghJaspreet Singh
CNC Laser Operator at Mancor IndustriesCNC Laser Operator at Mancor Industries