William Haight
Sonoma
Summary
Dynamic Client Success Manager and salesman with a proven track record of successfully driving growth through hard work, trust, and relationship building. Expert in client relations, consultative selling, and defining strategic direction to earn stakeholder confidence with new and existing clients.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Success Manager
KPA
11.2022 - Current
- Managed 70+ accounts representing over $8 Million in ARR.
- Grew existing book of business by 41% by providing a proactive, solutions based strategies to C-level executives and location-based employees across 23 states.
- Designed, presented, and implemented initiatives to consult clients on strategies to reduce compliance liability with changing OSHA and FTC regulations, resulting in a 31% increase in overall compliance scores.
- Collaborated with Revenue Operations, Sales, Accounts Receivable, Field Consultants, IT, and C-suite executives to identify and provide solutions to clients that generated $2.12 million in net new revenue.
- Developed detailed internal processes and metrics used by all Client Success Managers, resulting in 93% client retention from 2023 to 2025.
- Increased client software utilization and technical product knowledge, resulting in 102% gross retention.
Technical Sales Manager
Ouster
San Francisco
03.2021 - 11.2021
- Achieved 123% of quota as territory leader for Enterprise Sales Manager for Q2 and Q3 2021.
- Closed over 30 deals totaling $2.46 million in TCV.
- Increased ARR bookings pipeline by 70%, growing from $2.45 million to $4.265 million year-over-year.
- Developed customer account management process, improving retention from 80% to 88%, resulting in $1.1 million additional revenue.
- Combined historical data with presentation techniques to identify customer pain points, reducing 'Sprint' lead times by 22%.
- Utilized industry-specific discovery questions to establish rapport and understand client needs.
- Onboarded and trained first three SDRs while surpassing assigned quota.
Project Manager, Business Development
Fenzi Media Group
Tiburon
04.2020 - 03.2021
- Generated organic outbound sales process that increased company revenue by 210% YoY
- Orchestrated and implemented a new sales operation strategy that reduced internal sales cycle by 23%
- Collaborated with CEO, Web Development specialists and partners to identify the 'theoretical ideal customer'
- Outlined and created full sales cycle process starting from cold outreach, ending with closed deal and customer onboarding: decreasing the average sales cycle by 35%
Enterprise Account Executive
Darktrace
San Francisco
05.2018 - 04.2020
- Achieved 152% of quota (Year 1 Quota: $1 Million ARR)
- Won 9 closed deals totaling $1.522m AAR in strategic pipeline for 250-2000+ employee size businesses
- Collaborated with Marketing and Customer Success to exceed sourcing requirements (CIO, CISO, CTO, CEO, Director) for Darktrace hosted events
- Presented sales pitch and demonstrations at social engagement events with 125+ C-Level executives in attendance
Education
BS - Business Administration
University of Redlands
Redlands, CASkills
- Client relations and account management
- Consultative and SaaS selling
- Email campaign management
- Inbound and outbound sales
- Market analysis and forecasting
- Public speaking and technical presentations
- Time management and organization
- Enterprise security sales
- Contract negotiations
- Salesforce and HubSpot proficiency
- DiscoverOrg and ZoomInfo expertise
- LinkedIn Sales Navigator and Hunterio usage
Certification
Automotive Risk & Compliance
Timeline
Client Success Manager
KPA
11.2022 - Current
Technical Sales Manager
Ouster
03.2021 - 11.2021
Project Manager, Business Development
Fenzi Media Group
04.2020 - 03.2021
Enterprise Account Executive
Darktrace
05.2018 - 04.2020
BS - Business Administration
University of Redlands