William Greenwood
Canmore,AB
Summary
Experienced hospitality professional skilled in maintaining efficient operations, ensuring customer satisfaction, building strong client relationships and leveraging product knowledge. Proficient in verbal communication, POS operations, and upholding food safety and hygienic standards to support seamless service delivery. Eager to contribute strong organizational and teamwork abilities to enhance workplace productivity and client expertise.
Overview
8
8
years of professional experience
Work History
Custodial Worker
Banff Centre For Arts And Creativity
10.2023 - 07.2025
- Maintained cleanliness and sanitation standards across multiple facilities.
- Operated cleaning equipment, including floor scrubbers and buffers, ensuring optimal performance.
- Trained new custodial staff on best practices for equipment use and safety protocols.
Sales Associate
Canada Goose
08.2024 - 12.2024
- Exceeded sales targets through effective product knowledge and customer engagement strategies.
- Trained and mentored new associates on sales techniques and customer service best practices.
- Analyzed customer feedback to improve service delivery and enhance overall shopping experience.
Headwaiter - Host
Ecco Pizzeria
06.2022 - 08.2023
- Headwaiter taking charge of busy restaurant floor consisting of 12 tables.
- Responsible for taking phone calls for bookings, delivery orders and general inquiries.
- Oversaw daily dining operations, ensuring exceptional service quality and guest satisfaction.
Hospitality - Bar
Headingley Stadium
10.2022 - 07.2023
- Greeted guests during busy cricket and rugby games in public bars and efficiently poured pints and soft drinks.
- Maintained stock levels to prevent shortages of critical items at busy periods.
- Assessed guest’s demeanour and intoxicated behaviour and underage drinkers to managers attention.
Hospitality- Supervisor
Host Staffing
06.2020 - 08.2022
- Responsible for coordinating team of waiters to ensure efficient and flawless service.
- Mediated customers with their inquiries and re-solving issues promptly.
- Delivered premium customer experiences and secured incentives by promoting brand value at exclusive VIP events.
Waiter
Heaney and Mill Restaurant
09.2021 - 04.2022
Waiter
The Weir / Verdict Bakery
08.2019 - 12.2019
Care- Personal Assistant, Carer
Self-employed
07.2023 - 10.2023
- Amassed and coordinated work schedule of portfolio of 5 clients with diverse vulnerabilities, ensuring necessary support was provided and followed through with.
- Performed daily ABR physiotherapy sessions to increase muscle mass to combat Muscular Dystrophy.
- Conducted patient assessments and evaluations on care effectiveness, and contributing to safe and compassionate delivery of care.
- Ensured a clean and safe living environment for clients.
- Executed daily care tasks ranging from preparing and serving meals, personal care, mobility assistance and emotional support.
Sales Promoter
B.A.L.L Promotions
09.2019 - 12.2019
- Facilitated team success by exceeding team sales goals by 20%.
- Educated and consistently persuaded people to switch over to Shell energy and broadband.
- Strengthened interpersonal communication skills that improved customer relations.
Housekeeper
REVIVE Professionals
07.2017 - 06.2021
- Ensured high standard of cleaning related process for rental and refurbished apartments.
- Followed procedures for the use of dangerous chemical cleaners and power equipment to ensure health and safety guidelines are always followed.
- Performed various housekeeping duties for rental apartments.
Education
Undergraduate degree 2.1 - Environment and Business
University of Leeds
Leeds, England01.2023
Skills
- Cleaning expertise
- Excellent Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Communication skills
- Food handling safety
- Guest engagement
- Strong work ethic
Language competences
English - Native
Italian - Native
Spanish - Intermediate
Timeline
Sales Associate
Canada Goose
08.2024 - 12.2024
Custodial Worker
Banff Centre For Arts And Creativity
10.2023 - 07.2025
Care- Personal Assistant, Carer
Self-employed
07.2023 - 10.2023
Hospitality - Bar
Headingley Stadium
10.2022 - 07.2023
Headwaiter - Host
Ecco Pizzeria
06.2022 - 08.2023
Waiter
Heaney and Mill Restaurant
09.2021 - 04.2022
Hospitality- Supervisor
Host Staffing
06.2020 - 08.2022
Sales Promoter
B.A.L.L Promotions
09.2019 - 12.2019
Waiter
The Weir / Verdict Bakery
08.2019 - 12.2019
Housekeeper
REVIVE Professionals
07.2017 - 06.2021
Undergraduate degree 2.1 - Environment and Business
University of Leeds