William Grant
Rialto,CA
Summary
Dynamic Dispatcher with proven expertise at Patton Sales Corporation in optimizing delivery processes and enhancing customer service. Skilled in route planning and decision-making, I effectively managed high-stress situations, ensuring timely assistance and seamless communication among teams. Recognized for streamlining dispatch operations and fostering collaboration to improve efficiency.
Overview
19
19
years of professional experience
Work History
Dispatcher
Patton Sales Corporation
01.2020 - 03.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 15 fleet vehicles.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
Dispatcher
Jet Delivery Inc.
10.2005 - 05.2019
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Directed dispatching, routing, and tracking of over 30 fleet vehicles.
Education
High School Diploma -
Cook High School
Adel, GA05.1989
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch software
- Dispatching procedures
- Route planning
- Route navigation
- Routing orders
Accomplishments
12-year Army Combat Veteran with many awards. Served in 2 warzones (Operation Desert Storm/Shield and Bosnia). 18 year USA Softball Umpire with high school and college experience.
Timeline
Dispatcher
Patton Sales Corporation
01.2020 - 03.2025
Dispatcher
Jet Delivery Inc.
10.2005 - 05.2019
High School Diploma -
Cook High School
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