William French
San Pedro
Summary
Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
11
11
years of professional experience
Work History
General Manager
Catalyst Cannabis Co
Lynwood
10.2024 - 03.2025
- Mitigated business risks by working closely with staff members and assessing performance.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Administered employee discipline through verbal and written warnings.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Implemented campaigns and promotions to help with developing goods and services.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented successful business strategies to increase revenue and target new markets.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Created schedules and monitored payroll to remain within budget.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
General Manager
Catalyst Cannabis Co
Santa Ana
12.2023 - 10.2024
- Mitigated business risks by working closely with staff members and assessing performance.
- Created schedules and monitored payroll to remain within budget.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Recruited, interviewed and hired qualified staff for open positions.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Trained employees on duties, policies and procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Dispensary Manager
Catalyst Cannabis Co.
Santa Ana
01.2023 - 12.2023
- Assist the General Manager with day-to-day operations at the retail level
- Maintain organization and lends operational support to all aspects of retail operations from reception to inventory
- This also includes, cash-handling, training, providing policy and procedure updates, keeping-up dated with industry news and product information
- Employee Relations and Staff Management
- Provides management and leadership to all staff dispensary which includes monitoring all inventory and point of sale transactions
- Establishes methods to make sure all staff are compliant with all State and local rules and regulations
- Manages policies and procedures for the return of cannabis and cannabis products, the storage and/or disposal of such products, and meeting reporting requirements for adverse events and product recall
- Conduct performance reviews with employees and monitor employee productivity, attitudes, and performance results
- Accurately documenting all inventory movements to be recorded in the companys track and trace system and into the States track and trace software, METRC to identify the proper location and quantity of product at all time
- Provides superior customer service for vendors, patient/customers, and caregivers Responds to patient/customer complaints, requests, concerns, suggestions and takes action when directed by the store manager to resolve conflicts including responses and replies across social platforms
Dispensary Manager
Catalyst Cannabis Co.
Long Beach
12.2021 - 12.2022
- Company Overview: Flagship retail dispensary located in historic downtown Long Beach
- Consumption lounge and event space next door used in conjunction with brands for exclusive and neighborhood events
- Manage operation of the dispensary and team members, opening/closing/changing shifts, task delegation and scheduling team members
- Manage the control of the store cash flow including register counts, withdraws from the bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoicing, cash reports and time records
- Analyze inventory trends and oversee inventory management, including ordering items, keeping stock, and leveraging company resources to avoid outs and overstock
- Manage receiving, stocking, pricing, returning, and transferring of merchandise
- Ensures that Dispensary and grounds are clean and presentable; manage repair and maintenance; respond to emergencies
- Manage operations of assigned location including strict compliance with all applicable laws and regulations
- Maintain knowledge of all computer and technology systems and software (e.g
- Registers, POS, etc.)
- Flagship retail dispensary located in historic downtown Long Beach
- Consumption lounge and event space next door used in conjunction with brands for exclusive and neighborhood events
Senior Foreclosure Prevention Counselor
Housing Counseling Services, Inc.
Washington
05.2014 - 11.2021
- Assisted 800+ homeowners in DC
- MD, VA with 96% rate of positive outcomes of homeowners avoiding foreclosures and retaining their properties
- Provided hands on solutions for homeowners working directly with banks, attorneys, and loan servicer
- Compiled detailed quarterly and fiscal year financial and demographic reports
- Assisted homeowners financially through COVID-19 Federal relief programs such has DC Homesaver where homeowners are brought current with mortgage delinquencies
- Pulled credit reports and conducted one on one credit and budget counseling with homeowners
- Managed a team of 4 other counselors through judicial foreclosure and DISB mediations
- Connected homeowners to attorneys, and worked alongside attorneys in resolving judicial foreclosure cases
Education
Bachelor of Business Administration - East Asian Studies and Chinese Language
University of Virginia
Charlottesville, VASkills
- Inventory management
- Budget management
- Financial analysis
- Customer service
- Employee training
- Team leadership
- Market research
- Operational strategy
- Conflict resolution
- Performance evaluation
- Sales forecasting
- Cross-cultural communications
- Schedule management
- Training and coaching
- Employee development
- Time management
- Bilingual
- Organizational development
- Staff training and development
- Branding
- P&L management
Cannabis Consulting
- RUSSIAN ASSASSIN BOYZ, 07/01/22, Collaborated in phenotype hunt for flower and produced document detailing experience of the phenotypes that were given to me, roughly 60 different phenos of strains.
- Sherbzilla, 03/01/22, Consulted brand in regards to cartridge and disposable pen manufacturers locally and internationally. As well as licensing and testing.
- Alien Labs, 07/01/22, Collaborated and hosted a hot box event and social media campaign for 'Donuts and Donuts' on Pine Ave Hot Box. Hash holes were provided along with music and breakfast for Catalyst staff.
Accomplishments
- December 14th Opened the brand new Lynwood Store location. Immediate impact on stuff reflected in revenue this quarter with sales over $500,000 in profit. 5 Budtenders who solder more than $100,000 in product for the month of February.
Languages
English
Native/ Bilingual
French
Professional
Chinese (Mandarin)
Limited
References
References available upon request.
Timeline
General Manager
Catalyst Cannabis Co
10.2024 - 03.2025
General Manager
Catalyst Cannabis Co
12.2023 - 10.2024
Dispensary Manager
Catalyst Cannabis Co.
01.2023 - 12.2023
Dispensary Manager
Catalyst Cannabis Co.
12.2021 - 12.2022
Senior Foreclosure Prevention Counselor
Housing Counseling Services, Inc.
05.2014 - 11.2021
Bachelor of Business Administration - East Asian Studies and Chinese Language
University of Virginia
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