Summary
Overview
Work History
Education
Skills
Languages
Timeline
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William Fallow-Wojcik

Sherwood Park,Alberta

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.


Dependable server providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.



Overview

5
5
years of professional experience

Work History

Server

Swiss Chalet
05.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Supervisor

Swiss Chalet
08.2019 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.

Closing Shift Manager

Harveys
09.2021 - Current
  • Reduced employee turnover with effective communication, feedback, and support during closing shifts.
  • Boosted overall store efficiency through proactive management of inventory levels and timely ordering of supplies.
  • Spearheaded efforts to minimize waste through proper storage techniques, accurate portion control, and inventory monitoring.
  • Collaborated with daytime managers to ensure smooth transitions between shifts and seamless store operations.

Education

Diploma - Architectural And Building Technology

Northern Alberta Institute of Technology
Edmonton, AB
04.2025

High School Diploma -

Salisbury Composite High School
Sherwood Park, AB
06.2020

Skills

  • Strong Work Ethic

  • Exceptional customer service

  • Guest Engagement

  • Sales Techniques

  • Quality Control

  • Organization skills

  • Time Management

  • Telephone skills

  • Verbal and written communication

  • File Management

  • Professional Demeanor

Languages

English
Native or Bilingual

Timeline

Server

Swiss Chalet
05.2023 - Current

Closing Shift Manager

Harveys
09.2021 - Current

Supervisor

Swiss Chalet
08.2019 - Current

Diploma - Architectural And Building Technology

Northern Alberta Institute of Technology

High School Diploma -

Salisbury Composite High School

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William Fallow-Wojcik