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  Compassionate professional in mental health care known for high productivity and efficiency in task completion. Possess specialized skills in cognitive behavioral therapy, crisis intervention, and group therapy facilitation. Excel at empathy, active listening, and communication, ensuring effective support and positive outcomes for clients.
  Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
  Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.


After studying Graphic Design most recently at University, I spent a short amount of time in London at design placements with Agencies. Upon returning home I applied for a job vacancy at Nike as a part time sales associate and with my design background and interest in fashion, trained as a Visual Merchandising Athlete. I fell in love with the store and the culture of Nike, quickly working up to full time and exploring various departments. After specialising in VM for a number of years I took on a new challenge and opportunity in my development by becoming shop floor Lead. This focused on my wider skills in managing the team during trade. I quickly returned to Apparel and merchandising but as a Coach, getting back to what I enjoyed and began learning to run an entire department in store and applying my critical thinking to product sales and numbers. Soon this became Commercial Coach and I was tasked with managing all product categories. This was my greatest point of personal development, learning to train and up skill a large team in order to delegate all the challenges I faced in a growing store. After being very operationally focused product wise for a number of years, I swapped with the Service and Training Coach in order to further expand my skill set and challenge my development further. Once again looking at the service culture and behaviours of the team and bringing them in line with Nike's service ethos and KPI goals. This has been a challenging journey, but one that has rounded me out in my leadership skills. It has also offered me opportunities with the Training Captains in regards to training and onboarding outside of store which I have thoroughly enjoyed and found a passion for.
Outside of work I still enjoy visual design, illustration clothing and film. I also like to keep active as a regular gym goer, runner and indoor climber.

I am a motivated and dependable individual with a strong foundation in customer service, having gained hands-on experience selling products and interacting with customers during college charity sales. Through this, I developed a keen ability to work independently and in small teams, while delivering excellent service. I function at my best and am the most productive during nighttime hours, as I find I can maintain focus and mental stability in a quieter, less distracting environment. My strong work ethic, attention to detail, and ability to handle tasks autonomously make me well-suited for a night-shift retail position. I am confident that my passion for working independently and my ability to stay focused during off-peak hours will allow me to contribute positively to your team and ensure smooth operations throughout the night.

A proactive and safety-focused professional with over four years of leadership experience in hospitality, manufacturing, and site operations. Known for strong communication, adaptability, and a hands-on work ethic, I bring expertise in quality assurance, team coordination, and health and safety compliance. A certified Site Safe Card holder, I thrives in fast-paced environments and is committed to maintaining efficient and professional workspaces.

William Ettawacappo

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