William Dewling
Lowbanks,ON
Summary
Hardworking and motivated technician, previous owner-operator with 30 years of experience. Dedicated to working closely with front-line employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Training, teaching other apprentices to give them the skills to be good at what they do. Service-oriented and quality-focused, with demonstrated success over 30 years of quality customer experiences. OEM experience and training completed. Currently holding a 310T and a 310S certificates, I have years of hands-on experience with direct relations with customers, as well as many dealerships during my career.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Field Service Technician
Mark VII Equipment
07.2024 - 11.2024
- Worked as a mobile technician for MarkVII Car Wash
- Completed Maintenance and repair on automated car wash equipment
Apprentice Carman
Carman CN Rail
Moncton, NB
10.2022 - 12.2023
- This job consisted of repairing rail cars and maintenance inspecting for defaults between stops
Owner/Operator Technician
AirbagExpert
08.2013 - 04.2021
- Identified client business and operational needs and introduced services to provide solutions.
- Performed Insurance fraud investigations, reconstructed accident from data
- Completed estimates for parts and labor for repairs and or diagnose
- Achieved cost-savings by developing functional solutions to problems.
- Delivered repair and diagnosing to customer locations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Learn and keep on top of technology required
- Full repair provided of all aspects of SRS systems
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Pursued every available opportunity to learn systems operations, maintenance tasks and repair processes.
Automotive Technician
Acura of Hamilton
Hamilton, ON
05.2008 - 07.2013
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Communicated advanced mechanical information to non-mechanical people in easy-to-understand terms.
- Detected combustible gas and refrigerant leaks using special instruments.
- Communicated with customers to explain estimates and provide expected delivery and repair timelines; addressed customer questions or concerns to enhance customer satisfaction.
- Performed troubleshooting and diagnostic procedures to locate the source of malfunctions.
- Completed simple and advanced repairs according to specifications for systems such as brakes, exhaust and electrical.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
Automotive Technician - Shop Foreman
Collins Nissan
St. Catharines, ON
01.2006 - 05.2008
- Performed customer work and warranty repairs in compliance with manufacturer standards.
- Completed simple and advanced repairs according to specifications for systems such as brakes, exhaust and electrical.
- Conducted inspections and tests to verify safety and compliance with emissions limits.
- Troubleshot faults and devised successful solutions in a self-directed manner.
- Performed troubleshooting and diagnostic procedures to locate the source of malfunctions.
- Tracked mechanical and repair problems and discussed solutions.
- Detected combustible gas and refrigerant leaks using special instruments.
- Communicated advanced mechanical information to non-mechanical people in easy-to-understand terms.
- The training of new apprentices to help them grow their career and be successful.
- Be the shop mediator for and concerns involving customer complaints to find a resolve.
Handyman
Self Employed
2005 - 2025
- Fixed and managed electrical and plumbing problems.
- Pulled damaged and old carpet and wood flooring to eliminate issues such as mold and remove outdated styles.
- Repainted walls, removing old paint, or wallpaper and preparing surfaces for new applications.
- Provided prospective customers with professional quotes detailing materials, labor and customization expenses for handyman jobs.
- Used professional grade tools and equipment to perform wide range of handyman services.
- Maintained equipment, materials, and tool inventory to meet repair or maintenance needs with minimal delay.
- Kept interior and exterior of buildings clean, safe, and welcoming.
- Operated hand and power tools to complete repairs.
- Performed preventive maintenance and repairs on buildings and equipment using plumbing and electrical skills to keep properties clean and safe.
- Repaired outlets, circuit breakers and lights to restore electrical systems to functionality.
- Used rulers and micrometers to inspect parts and determine dimension requirements.
- Maintained compliance with internal and regulatory safety standards.
Education
Trade Certificate - Automotive technician
Niagara College
Welland, ON06.1991
Skills
- Maintenance
- Electrical experience
- Mechanic experience
- Mechanical knowledge
- Power tools
- Handyman experience
- Computer operation
- Plumbing
- Equipment Repair
- Customer service
- Communication skills
- Trainer
- Time management
- Heavy Equipment Operation
- Schematics
- Handyman
- Computer skills
- Blueprint reading
- Organizational skills
- Loader Operation
- Hand tools
- Customer training
- Tool management
- Safety assessment
- Fault diagnosis
- Timely reports completion
- Reading wiring diagrams
- Power tools operation
- Field repairs
- Service quality
- Technical support
- Training and mentoring
- Work order management
- Technical writing
- Teamwork and coordination
- Accountability and work ethic
- Technical analysis
- Equipment oversight
- Repair and installation
- Electrical systems
- Installation and maintenance
- Electrical troubleshooting
- Vehicle maintenance
- Technical troubleshooting
- Mechanical background
- Multimeter usage
- Diagnostic testing
Certification
Automotive Technician, Currently hold Automotive Service Technician and Truck and Coach. Achieved Platinum status for training while working for Acura, which is the highest level Honda Canada has available.
Total Years Of Experience
30
Education
AEC / DEP or Skilled Trade Certificate, Automotive Technician, Niagara College, Welland, ON, 01/01/89, 06/01/91
Timeline
Field Service Technician
Mark VII Equipment
07.2024 - 11.2024
Apprentice Carman
Carman CN Rail
10.2022 - 12.2023
Owner/Operator Technician
AirbagExpert
08.2013 - 04.2021
Automotive Technician
Acura of Hamilton
05.2008 - 07.2013
Automotive Technician - Shop Foreman
Collins Nissan
01.2006 - 05.2008
Handyman
Self Employed
2005 - 2025
Trade Certificate - Automotive technician
Niagara College