William Currie
Chestermere,Alberta
Summary
My goal is to master perfecting the service experience for all clients through expertise, knowledge, and years of providing customer service at a high level. I am well versed in the service aspect, and have knowledge of the customer facing side of the business also, I believe that my knowledge of service in all aspects will be beneficial to the Mazda Group.
Overview
18
18
years of professional experience
1
1
Certification
Work History
SERVICE ADVISOR
UNIVERSAL FORD LINCOLN
05.2023 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Maintaining a high CSI while providing a superior service experience.
- Handled customer issues utilizing my years of shop experience.
SHOP FOREMAN
WOOD AUTOMOTIVE GROUP, ADVANTAGE/OKOTOKS FORD
01.2020 - 05.2023
- Responsibilities include overseeing completion of manufacturer provided training for over 32 team members and coaching of those individuals.
- Ensuring manufacturer prescribed training levels met.
- Scheduling of general technicians, wash bay and lube teams.
- Monitoring unapplied time in the shop and upkeep of cleanliness in the facility.
- Monitoring and adjusting shop supply levels and acquisition and maintenance of equipment as required.
- Seeking out and maintaining good business relationships with suppliers.
- Interact directly with customers to ensure satisfaction with work done, and deal with any concerns that may arise.
- Working directly with the engineering team to solve or better a product so there are less failures.
- Scheduling and monitoring of mobile service unit productivity.
- Help to resolve customer satisfaction concerns and comebacks as needed.
SHOP FOREMAN
SOUTH TRAIL KIA
10.2017 - 01.2020
- Worked closely with the service manager to streamline processes and training plans.
- Overseeing service team to ensure fixed right first time goals.
- Ensuring customer needs met on a daily basis.
- Providing warranty information and operation codes to technicians to ensure paperwork submitted properly to manufacturer.
- Scheduling of all team members.
- Troubleshooting directly with team members and technical assistance center to provide a high and efficient level of repair.
- Maintaining Master level training certification.
- Trained and coached employees to improve performance and skills.
- Oversaw maintenance and repair of shop equipment.
SERVICE TECHNICIAN/TEAM LEAD
EASTSIDE KIA
01.2006 - 10.2017
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created customer support strategies to increase customer retention.
- upkeep of personal manufacturer training levels.
- maintaining a high CSI level and fixed right first time metric.
- assisting fellow technicians as required.
Education
RED SEAL AUTOMOTIVE TECHNICIAN -
HIGH SCHOOL DIPLOMA - undefined
SIR WINSTON CHURCHILL
Skills
- Highly trained in automotive repair
- Management training
- Proficient in Microsoft office
- Quality Assurance Evaluation
- Client Rapport-Building
- Coordinating Daily Operations
- Inspect Equipment
- Maintaining Clean Work Areas
- Team Training
- Predictive and Preventive Maintenance
- Best Practices and Standards
- Corrective Actions
Certification
- Licensed red seal automotive technician
Timeline
SERVICE ADVISOR
UNIVERSAL FORD LINCOLN
05.2023 - Current
SHOP FOREMAN
WOOD AUTOMOTIVE GROUP, ADVANTAGE/OKOTOKS FORD
01.2020 - 05.2023
SHOP FOREMAN
SOUTH TRAIL KIA
10.2017 - 01.2020
SERVICE TECHNICIAN/TEAM LEAD
EASTSIDE KIA
01.2006 - 10.2017
RED SEAL AUTOMOTIVE TECHNICIAN -
HIGH SCHOOL DIPLOMA - undefined
SIR WINSTON CHURCHILL
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