William Chen
St Thomas,Ontario
Summary
Highly motivated young professional with entrepreneurial and sales experience. Always skillfully creating and maintains professional and loyal relationships with co-workers, staff and customers. Very comfortable working independently and as a collaborative team member. Being a compliant and easy to mentor individual I am very determined and fully dedicated to continue learning and applying myself to my full capability. Applying business acumen, experience and exercises decisive judgment to meet and exceed organizational goals and deadlines.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Sales and Leasing Consultant
Subaru of London
London, ON
06.2023 - 07.2024
- Greeted customers and provided them with product knowledge to help inform their purchase decisions.
- Provided follow-up customer service, including responding to phone inquiries and emails.
- Assisted customers in completing paperwork for vehicle purchases and leases.
- Collaborated with management team to develop campaigns that targeted potential buyers within specific demographics.
- Conducted test drives with customers to demonstrate features of available vehicles.
- Responded promptly and courteously to customer complaints or inquiries regarding vehicles or services offered by the dealership.
- Used strategic negotiation skills to set up favorable pricing and contracts.
- Set up appointments with potential customers in order to consult on needs, showcase products and utilize persuasive communication skills to overcome objections.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Used Car Sales Intern & Detailer
Sunset Auto Sales
St Thomas, ON
05.2021 - 09.2022
- Consistently provided professional customer service to all customers
- Engaged in and maintained friendly relationships with new and returning customers
- Provided test drives and detailed information to customers on the used vehicles regarding, model, year, mileage, conditions, disclosure, etc
- Learning and understanding the process involved in a vehicle sale and following the guidelines of proper procedure and paperwork.
- Cleaned and detailed vehicle interiors, including vacuuming carpets, cleaning upholstery, and wiping down all surfaces.
- Applied waxes, sealants, dressings, and other protective materials to preserve the finish on vehicles.
- Inspected vehicles for damage or excessive wear prior to detailing.
Business Owner/Operator
The Hotdoggers
Port Stanley, ON
06.2020 - 12.2021
- Managed the businesses financials regarding profit margins, daily gross/net revenue and taxes
- Responsible for product pricing and price adjustments when necessary
- Responsible for product/inventory restock
- Negotiated contracts with vendors and suppliers to reduce operating costs.
- Monitored inventory levels, ordered supplies as needed, and maintained accurate records of purchases.
- Ensured that all safety protocols were followed in order to maintain a safe working environment.
- Reviewed customer feedback and made changes as necessary to improve customer service.
Education
High School Diploma -
Central Elgin Collegiate Institute
St. Thomas, ON06.2021
Skills
- Sales Experience
- Cost Control and Budgeting
- Self-Motivated
- Issue Resolving
- Professional and Friendly Customer Service
- Relationship Building
- Effective Communication Skills
- Social Media and Technology Skills
- Persistent and Dedicated
- Compliant and Fast-Learning
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Accomplishments
- High School Honors Student all four years of attendance
- Valid OMVIC Certification
- Success in Operating a Small Business
- 2+ years of Sales Experience
Certification
- Valid OMVIC Certification
- Valid G-License
Timeline
Certified Sales and Leasing Consultant
Subaru of London
06.2023 - 07.2024
Used Car Sales Intern & Detailer
Sunset Auto Sales
05.2021 - 09.2022
Business Owner/Operator
The Hotdoggers
06.2020 - 12.2021
High School Diploma -
Central Elgin Collegiate Institute
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