William Brown
Hayward
Summary
Case Manager/Adolescent Counselor with over 14 years of experience in successful case management, and mental health. Seeking a position that will allow full utilization of background skills and knowledge.
Overview
19
19
years of professional experience
Work History
Battery Technician
Star-Tam
09.2023 - 02.2024
- Battery repair and maintenance
- Removed and disassembled cells to inspect parts and detect defects
- Reassembled batteries, and fuses lead parts with gas torch
- Provided preventive maintenance
- Filled cells with acid solution and determined gravity of solution
Battery Technician
Toyota Material Handling
10.2022 - 09.2023
- Battery repair and maintenance
- Removed and disassembled cells to inspect parts and detect defects
- Reassembled batteries, and fuses lead parts with gas torch
- Provided preventive maintenance
- Filled cells with acid solution and determined gravity of solution
Adolescent Counselor
Telecare/Willow Rock
03.2014 - 01.2022
- Assist members served reviews and assessment of members served care plans
- Provide safe, effective and efficient implementation of direct care in accordance with established policies, procedures and standards of care, including CPI and psychiatric
- Maintain the integrity and confidentiality regarding any information the client is likely to share
- Monitored therapeutic crisis intervention strategies and short-term sessions
- Assigned cases and followed through with various clients to monitor their progress for duration of tenure with program
- Establish, and maintain, co-facilitates a therapeutic relationship with members served
- Acts as a role model in maintaining a hopeful and positive attitude in problem solving and coping with the disabilities associated with mental illness
- Documents activities of daily living, response to interventions, and significant behavior changes as appropriate
- Informs the Clinical Director of members served behavior and condition, particularly changes in mental and/or physical condition
- Assist with restraint of members served in the event of assaultive behavior and pass assault crisis/crisis prevention training
Case Manager
San Francisco Homeless Outreach Team
03.2006 - 02.2013
- Conducted outreach and did initial screenings of homeless, primarily disabled, individuals for housing, benefits, medical, mental health, and substance abuse issues
- Met with clients regularly to assist them in customizing and implementing a case plan that included individual goals and objectives and timelines
- Worked with clients that were often dually and triply diagnosed with substance abuse, mental health and physical health issues
- I conferred with team members to develop engagement strategies and develop street-to-home plans for each client
- Established and maintained a caseload of clients and provided paraprofessional counseling, crisis intervention, evaluation, advocacy, linkage and referrals
- Advocated for resources that helped stabilize clients, including housing, medical and financial benefits, healthcare, and other social services, as needed
- I responded to referrals from city agencies (including SFFD, CJC, SFPD, the Mayor’s Office, merchants, community groups and citizens) and I maintained good networking and mutual support relationships with other service providers and emergency services
Engagement Specialist
Mobile Assistance Patrol
04.2005 - 02.2006
- Conducted outreach and did initial assessment of homeless individuals
- Provided targeted outreach to High Users of Multiple Services (HUMS) mentally ill and homeless individuals who weren’t connected with public health care system
- Interfaced with hospital (San Francisco General Hospital in particular) to facilitate the flow of patients to step-down facilities
- Responded promptly to referrals for service (including 311 systems, SFPD, SFFD, Mayors Office, and Board of supervisors, merchants, community groups, and San Francisco residents) and followed up on those assignments as needed
Education
City College of San Francisco - Computer Science
City College of San Francisco
San Francisco, CASkills
- AVATAR medical billing and management services
- Desktop support
- Windows XP
- Windows 7
- Windows 8
- Windows 10
- Hardware installation
- Troubleshooting
- Configuration
- Desktop applications
- Organization planning
- Problem-solving
- Time management
- Prioritization
Timeline
Battery Technician
Star-Tam
09.2023 - 02.2024
Battery Technician
Toyota Material Handling
10.2022 - 09.2023
Adolescent Counselor
Telecare/Willow Rock
03.2014 - 01.2022
Case Manager
San Francisco Homeless Outreach Team
03.2006 - 02.2013
Engagement Specialist
Mobile Assistance Patrol
04.2005 - 02.2006
City College of San Francisco - Computer Science
City College of San Francisco
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