William Black

• I moved into the commercial Leasing field using my background and expertise in Sales and Marketing to build the territory, in Central, Eastern, and Northern Ontario
• Relying on the approach of face-to-face cold calling and targeting companies and organizations that had no or limited commercial exposure
• I quickly developed a client base and rapidly expanded the territory to be one of the leading Producers for the organization
• My background complemented the company's foray into new markets previously not ventured
• I took over the entire Province to further build the portfolio and expand the company's print in the market
• This position encompasses vast amounts of cold calling and 100% travel.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Established and cultivated solid business relationships with new or existing customers.
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Evaluated performance against goals and implemented appropriate development plans.
• Built relationships with customers and community to establish long-term business growth.
• Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.

• This position allowed me to excel using my experience and skill set to assist in making private sales a huge success! I was responsible for delivering a comprehensive training program, as well as leading/motivating dealerships and their staff through proper structure and organization to ensure the success of the sales.

• Oversee Day to Day operations relevant to all departments, concentrating on customer and staff relationship development
• Maximize margins in all aspects of sales, service, and parts departments while managing the bottom line
• Working with all available manufacturer programs available to maximize consumer exposure in all positive aspects to have the most positive customer experience and personally handle all customer complaints, criticisms, and objections
• New and used automotive, light truck sales, and leasing while achieving or maintaining a 100% CSI rating
• Internet leads follow-up, sales, and close
• Highly experienced with automotive industry-related computer software and applications including MS Office, Info stream, and Dealer socket
• Conduct all duties associated with customer price and lease negotiations, sales offers, and closings with follow-up delivery and customer service.
• Developed and implemented strategies to increase sales and profitability.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Developed and maintained relationships with customers and suppliers through account development.

• Led sales and service teams with a customer 1st Approach and instituted an 'under promise and over deliver' policy
• Exceeded market growth forecasts for the new start-up RV division by 30% through well-strategized sales and marketing promotions
• Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets
• Identified, hired, and trained highly-qualified staff by teaching best practices, procedures, and sales strategies
• Monitored metrics and marketing investments to assess performance and implement continuous improvements
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue
• Improved sales processes to streamline customer acquisition and onboarding strategies
• Monitored trends in customer buying habits, market conditions, and competitor actions to adjust sales goals and strategies.
• Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.

Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

• Assessed budget plans and presented costs to forecast trends and recommend changes
• Managed day-to-day operations within a 6-person finance department for an Automotive organization
• Assisted Dealer Principal with recruiting, interviewing, and hiring new employees for the department
• Verified compliance with financial policies and accounting procedures against federal regulations
• Set clear departmental objectives and developed effective strategies to achieve targeted goals
• Protected company assets with a strategic risk management approach
• Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance
• Identified and capitalized on community business opportunities with effective networking
• Recommended loan approvals and denials based on customer loan application reviews through our own 'in-house' lending program
• Reviewed and edited loan agreements to promote efficiency and accuracy.
• Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
• Set clear departmental objectives and developed effective strategies to achieve targeted goals.

• Created, coordinated, and engaged in marketing campaigns
• Created and submitted daily reports on leasing activities
• Administered operations to handle the needs of more than 2300 lessees
• Trained leasing professionals on regulatory requirements, company policies, and office procedures
• For 2 years I worked out of the company's U.S
• Office in Scottsdale, Arizona., setting up the office and developing B2B Relationships and supply networks
• Conducted vehicle showings to highlight features, answer questions and redirect concerns to close contracts
• Developed and implemented tactical marketing plans.
• Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.