WIlliam Batupe
Oakville,ON
Summary
Dynamic Bilingual Collections Manager at Collections Credit Bureau of Canada with proven risk assessment capabilities and exceptional organization. Enhanced collections efficiency through strategic planning, while fostering strong client relationships that drove revenue growth. Adept at managing overdue accounts and delivering outstanding customer service, ensuring client satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Bilingual Collections Manager
Collections Credit Bureau of Canada
02.2022 - Current
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Oversaw daily posting of payments to customer accounts.
Bilingual Client Specialist
Tangerine
01.2021 - 01.2022
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Developed strong relationships with key clients, resulting in increased revenue and repeat business.
- Acted as liaison between company''s technical staff and clients by translating complex product/service specifications into easily digestible formats for non-expert audiences to comprehend during sales pitches or consultation sessions held thereof via proa
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
Sales Manager
Swatch Group
01.2020 - 12.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
Bachelor of Arts - Marketing( UNCOMPLETED)
Sheridan College Institute of Technology And Advanced Learning
OakvilleSkills
- Risk assessment capabilities
- Management of overdue accounts
- Customer service management
- Exceptional organization
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Bilingual Collections Manager
Collections Credit Bureau of Canada
02.2022 - Current
Bilingual Client Specialist
Tangerine
01.2021 - 01.2022
Sales Manager
Swatch Group
01.2020 - 12.2020
Bachelor of Arts - Marketing( UNCOMPLETED)
Sheridan College Institute of Technology And Advanced Learning
LICENCE LIFE INSURANCE AND A&S INSURANCE AGENT
LIFE INSURANCE AND A&S INSURANCE AGENT