Summary
Overview
Work History
Education
Skills
Languages
Timeline
LICENCE LIFE INSURANCE AND A&S INSURANCE AGENT
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WIlliam Batupe

Oakville,ON

Summary

Dynamic Bilingual Collections Manager at Collections Credit Bureau of Canada with proven risk assessment capabilities and exceptional organization. Enhanced collections efficiency through strategic planning, while fostering strong client relationships that drove revenue growth. Adept at managing overdue accounts and delivering outstanding customer service, ensuring client satisfaction and loyalty.

Overview

6
6
years of professional experience

Work History

Bilingual Collections Manager

Collections Credit Bureau of Canada
02.2022 - Current
  • Researched accounts and completed due diligence to resolve collection problems.
  • Reviewed, researched, and corrected discrepancies and customer concerns.
  • Improved overall collections efficiency by implementing strategic collection plans and processes.
  • Oversaw daily posting of payments to customer accounts.

Bilingual Client Specialist

Tangerine
01.2021 - 01.2022
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Developed strong relationships with key clients, resulting in increased revenue and repeat business.
  • Acted as liaison between company''s technical staff and clients by translating complex product/service specifications into easily digestible formats for non-expert audiences to comprehend during sales pitches or consultation sessions held thereof via proa
  • Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.

Sales Manager

Swatch Group
01.2020 - 12.2020
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Education

Bachelor of Arts - Marketing( UNCOMPLETED)

Sheridan College Institute of Technology And Advanced Learning
Oakville

Skills

  • Risk assessment capabilities
  • Management of overdue accounts
  • Customer service management
  • Exceptional organization

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

Bilingual Collections Manager

Collections Credit Bureau of Canada
02.2022 - Current

Bilingual Client Specialist

Tangerine
01.2021 - 01.2022

Sales Manager

Swatch Group
01.2020 - 12.2020

Bachelor of Arts - Marketing( UNCOMPLETED)

Sheridan College Institute of Technology And Advanced Learning

LICENCE LIFE INSURANCE AND A&S INSURANCE AGENT

LIFE INSURANCE AND A&S INSURANCE AGENT 

WIlliam Batupe