William Armbrister
Benidorm
Summary
Proactive and goal-oriented professional with 6 years experience in retail and office settings. Consistent positive interactions with over 100+ clients daily. Proven ability to increase customer retention by addressing complaints in a timely and efficient manner. Being responsible for 5 retail stores and having conflict resolution skills lead to the promotion of a lead representative after 8 months.
Overview
4
4
years of professional experience
Work History
Home and Auto Insurance Agent
Alberta Motor Association
01.2023 - Current
- Conduct oneself as a General Insurance Agent in compliance with government regulations
- Communicate with policyholders to deliver and explain policy coverages and limitations, to analyze their insurance needs and suggest additions or changes
- Work in conjunction with other departments, underwriting, accounting, claims, IT, Loss control
- Provided exceptional service through timely follow-ups with clients, keeping them informed throughout the claims process.
Life Insurance Examiner
American Income Life Insurance Company
04.2023 - 01.2024
- Calculate premiums based on medical information and other discussed factors
- Worked closely with claims adjusters to expedite claim resolutions, ensuring timely payouts for clients experiencing loss or damage events.
- Negotiated favorable settlements for clients involved in claims disputes, protecting their interests while minimizing financial losses.
- Assisted clients in navigating complex claims processes, ensuring timely payouts and minimal stress during difficult times.
Customer Service Lead
PepsiCo
07.2021 - 06.2023
- Coordinate with sales and warehouse associates to ensure easy production flow
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Customer Service Representative
Staples
09.2020 - 11.2020
- Ensured exceptional customer satisfaction with accuracy and professionalism while processing purchases and customer orders
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
General Level 1 License -
01.2024
LLQP -
Oliver’s Learning
05.2023
OSSD -
Bernie Custis Secondary
Hamilton, ON06.2020
Skills
Policy analysis
Customer Service
Appointment management
Product Knowledge
Risk Management
Loss analysis
Teamwork and Collaboration
Problem-Solving
Qualifications
- Worker Health and Safety Awareness in 4 Steps, 2019
- Accessibility Ontario Disability Act Certification, 2019
- Ant-Money Laundering, 2024
Volunteer Experience
Team Member, Clean-up Crew, Hamilton, ON, 2019, Acquired teamwork skills by working with peers in cleaning up the school property., Learned basic landscaping techniques by assisting with planting various shrubs and ground cover.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Life Insurance Examiner
American Income Life Insurance Company
04.2023 - 01.2024
Home and Auto Insurance Agent
Alberta Motor Association
01.2023 - Current
Customer Service Lead
PepsiCo
07.2021 - 06.2023
Customer Service Representative
Staples
09.2020 - 11.2020
General Level 1 License -
LLQP -
Oliver’s Learning
OSSD -
Bernie Custis Secondary
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