William Arevalo
Hawthorne
Summary
Dynamic back-of-house cook specializing in food preparation and kitchen sanitation. Demonstrated success in collaborating with team members to optimize workflows and ensure compliance with health standards, leading to improved service delivery and customer loyalty.
Overview
5
5
years of professional experience
Work History
Back of House Cook
AMC Theatres
Redondo Beach, CA
03.2023 - 03.2026
- Prepared high-quality food items in accordance with menu specifications and health standards.
- Operated kitchen equipment safely and efficiently, ensuring proper maintenance and cleanliness.
- Collaborated with team members to streamline food preparation processes for improved service delivery.
- Monitored inventory levels, assisting in ordering supplies to maintain adequate stock levels.
- Trained new staff on kitchen protocols, safety procedures, and food handling practices.
- Ensured compliance with health regulations by maintaining clean and organized workstations at all times.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Enhanced kitchen efficiency by streamlining food preparation processes and implementing effective time management techniques.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Unloaded food supplies from distributor trucks to efficiently organize inventory.
- Developed process that reduced waste and improved supply turnover.
- Participated in regular staff meetings to discuss improvements in recipes, workflow, or overall teamwork dynamics within the kitchen staff.
- Contributed to a positive work environment by maintaining open communication with colleagues and resolving conflicts professionally.
- Trained new staff members on kitchen procedures, ensuring smooth transitions and cohesive team performance.
- Showcased attention to detail while plating dishes according to established presentation guidelines, elevating the dining experience for guests.
Customer Service Representative
American Eagle Outfitters, Inc
Torrance, CA
10.2021 - 03.2023
- Demonstrated product knowledge to recommend suitable items for customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Target
Hawthorne, CA
10.2020 - 06.2021
- Assisted customers with product inquiries and resolved issues effectively.
- Processed transactions accurately using point-of-sale systems.
- Maintained store cleanliness and organized merchandise displays.
- Collaborated with team members to enhance customer experience.
- Adapted to changing priorities while providing excellent service.
- Handled returns and exchanges efficiently, ensuring customer satisfaction.
- Supported inventory management through restocking and organization tasks.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Nursing
El Camino College
Torrance, CA05-2028
Skills
- Food safety
- Kitchen sanitation
- Food preparation
- Knife skills
- Sanitation practices
- Grilling techniques
- Ingredients measuring
- Cleaning and organization
- Problem-solving
- Customer service
- Attention to detail
- Multitasking and organization
- Team collaboration
- Hospitality and service industry background
- Labor management
- Health and safety compliance
- Hospitality service expertise
Timeline
Back of House Cook
AMC Theatres
03.2023 - 03.2026
Customer Service Representative
American Eagle Outfitters, Inc
10.2021 - 03.2023
Customer Service Representative
Target
10.2020 - 06.2021
Nursing
El Camino College