William Anderson
Duarte
Summary
Dynamic general manager with over 25 years in collision repair management, driving operational efficiency and enhancing customer satisfaction. Proven track record in implementing strategic initiatives, staff training, and process improvements, fostering a collaborative team environment to support industry growth.
Overview
21
21
years of professional experience
Work History
General Manager
CarStar Glenoaks Collision
Eagle Rock
05.2025 - Current
- Oversaw staff training to elevate skills and enhance customer service experience.
- Implemented process improvements to streamline repair operations and reduce downtime.
- Managed daily operations to optimize workflow and enhance service delivery.
- Maintained safety standards and ensured compliance in collision repair facility.
General Manager
Seidner's Collision Center
01.2024 - 05.2025
- Streamlined operations and implemented innovative managerial strategies, enhancing overall company efficiency.
- Addressed customer complaints and feedback promptly, converting dissatisfied customers into loyal patrons.
- Developed policies and procedures to enhance operational efficiency.
General Manager/Regional Manager
Caliber Collision
01.2015 - 01.2024
- Organized training sessions and tracked expiration dates to ensure employee and technician certifications remained current.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Oversaw budget implementation, employee reviews, training, scheduling, and contract negotiations to align resources with organizational goals.
- Developed and implemented strategies to increase sales and profitability.
- Led diverse team of professionals, cultivating positive work environment and enhancing employee satisfaction.
Center Manager
Fix Auto Pasadena
01.2005 - 01.2015
- Improved cycle time within facility, enhancing overall operational flow
- Ensured compliance with all Local and Federal regulations and standards
- Fostered quality check process, ensuring high customer satisfaction and CSI ratings
- Fostered teamwork that motivated employees to reach their highest potential
- Assisted estimators with category 3 repair estimates and plans, streamlining estimation accuracy
- Demonstrated proficiency in key skills
Education
High School Diploma -
US Grant High School
North Hollywood, CASkills
- Operations management
- Budget management
- Process improvement
- Quality control
- I-CAR Platinum
- Employee training
- Team leadership
- Problem resolution
- Team player
Timeline
General Manager
CarStar Glenoaks Collision
05.2025 - Current
General Manager
Seidner's Collision Center
01.2024 - 05.2025
General Manager/Regional Manager
Caliber Collision
01.2015 - 01.2024
Center Manager
Fix Auto Pasadena
01.2005 - 01.2015
High School Diploma -
US Grant High School