William Almeida
Hamilton,Ontario
Summary
Experienced Assistant Store Manager with depth in recruiting, training, mentoring, coaching, and developing staff in large, customer-focused store with annual sales over $85 million. Strong budgeting, sales forecasting, and merchandising background coupled with an exceptional sense of customer service and in-depth knowledge of cash/inventory management. Broad skills in educating personnel to achieve exceptional levels of customer service, building teams, and ensuring the achievement of corporate goals.
Overview
11
11
years of professional experience
Work History
Operations Assistant Manager
Walmart
Hamilton, Ontario
08.2017 - 12.2021
- Created associate schedules and delegated assignments to meet coverage and service demands.
- Led the recruiting, hiring and training of associates with the assistance of the Personnel Manager.
- Managed opening and closing procedures and recommended changes to enhance efficiency and set priorities for daily activities.
- Conducted weekly meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
Operations Area Manager
Canada's Wonderland
Vaughan, ON
07.2011 - 11.2017
- Upheld high standards of leadership for employees, consistently leading by example for world-class Guest Service.
- Assisted in recruiting, hiring and training of team members.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
Education
Bachelor of Environmental Studies - Urban And Regional Environments
York University
Toronto, ON10.2017
No Degree - Urban And Regional Planning
Ryerson University
Toronto, ON03.2014
Skills
- Hiring and training processes
- Health and Safety Programs
- Retail merchandising
- Associate scheduling
- Assignment delegation
- Organization and Time Management
- Food Safety Certification
- JHSC Certified Member
Accomplishments
Shining Star of the Year Award (Walmart Canada) - January 2020
Timeline
Operations Assistant Manager
Walmart
08.2017 - 12.2021
Operations Area Manager
Canada's Wonderland
07.2011 - 11.2017
Bachelor of Environmental Studies - Urban And Regional Environments
York University
No Degree - Urban And Regional Planning
Ryerson University
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