William Aguilar
Santa Ana
Summary
Dynamic Service Experience Representative with a proven track record at Nordstrom Rack, recognized with the All-Star award for exceptional customer service. Bilingual in Spanish, skilled in cash handling and conflict resolution, I excel in client relationships and training new employees to enhance team performance and customer loyalty.
Overview
4
4
years of professional experience
Work History
Service Experience Representative
Nordstrom Rack
Orange
06.2022 - Current
- Gained an understanding of cash room skills, such as cash handling, counting currency for money bags, and creating deposits or change requests, as needed.
- Trained new hires with basic everyday store operations, such as transactions, returns, change requests, and specific customer requests.
- Enhanced customer service skills to resolve customer concerns and promote loyalty through credit card and membership programs.
- Supervised positive customer relations by addressing problems head-on, and implementing corrective actions.
- I obtained the All-Star award at my store for Quarter 3 of 2024, which is the highest award possible for Service Experience representatives.
At Your Service Associate
Macy's
Costa Mesa
11.2021 - 02.2022
- Balanced multiple priorities effectively while maintaining a keen focus on delivering exceptional customer experiences consistently.
- Developed highly empathetic client relationships, and earned a reputation for exceeding service standard goals.
- Became proficient in customer service experiences.
Education
Bachelor of Arts - Business Admin, Finance
Cal State Fullerton
Fullerton, CA12-2026
Skills
- Customer service
- Cash handling
- Employee training
- Conflict resolution
- Team collaboration
- Financial analysis
Languages
Spanish
Native/ Bilingual
Timeline
Service Experience Representative
Nordstrom Rack
06.2022 - Current
At Your Service Associate
Macy's
11.2021 - 02.2022
Bachelor of Arts - Business Admin, Finance
Cal State Fullerton
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