Willetra Brittian
San Diego
Summary
I am a transformational leader and possess many leadership qualities that would benefit a progressive organization. Some of my leadership qualities include my ability to develop and supervise high performing teams, strong interpersonal and communication skills, and success in leading organizational changes and leading various projects. Additionally, my background in healthcare revenue cycle management is extensive, and reflects the results that my teams demonstrated in key performance indicators that surpassed industry standards. I adapted quickly to every billing system and possess strong skills in Microsoft Office products, such as Excel, Word, and PowerPoint.
Diligent RCM Specialist with background in management and track record of streamlining operations to enhance efficiency. Proven ability to lead cross-functional teams and implement strategic initiatives that drive organizational success. Demonstrated expertise in project management and process improvement.
Overview
26
26
years of professional experience
Work History
Revenue Cycle Management Specialist
Veradigm Health
06.2016 - 11.2025
- I was responsible for the overall recovery and management of the clients' revenue cycle and optimizing all phases of revenue cycle management (RCM). I successfully provided support to the company's overall Operations and Client Services departments by efficiently and effectively driving the RCM process and delivering results. I used my extensive background in healthcare and technical expertise to train, audit, and monitor accurate procedures, workflow, and trending for the group, which included offshore partners.
- Adjusted employment dates
Sr. Patient Billing Operations Manager (Revenue Manager Liaison)
University of California, San Diego (UCSD)
09.1999 - 01.2011
- I succeeded in revenue cycle management for the Central Billing Office (CBO) in its Commercial Billing Department at UCSD. In this capacity, I interviewed, hired, supervised, and trained billing and authorizations staff. As a revenue manager liaison, I conducted ongoing audits and reported findings to physicians and CBO senior leaders. Additionally, I provided the following training: team building, diversity, systems, operational processes, physician compliance, and coding. I was also instrumental in developing quality assurance standards for billing and follow-up. I was selected as a certified diversity trainer for the group and led an employee council that addressed staff concerns.
Education
BS - Organizational Leadership
Azusa Pacific University
MA - Leadership Studies & Organizational Management
Azusa Pacific University
Skills
- Government
- Commercial
- Managed Care
- Workers’ Compensation
- Self-pay arrangements
- Eligibility and Registration
- Precertification and Authorizations
- Coding requirements
- Billing EMC and paper claims
- Accounts receivable follow-up
- Cash Posting
- Denials management
- KPI reporting
- Customer service supervision
- Revenue cycle management and training
- Physician billing liaison
- Central billing operations management
- Systems testing and super-user
Timeline
Revenue Cycle Management Specialist
Veradigm Health
06.2016 - 11.2025
Sr. Patient Billing Operations Manager (Revenue Manager Liaison)
University of California, San Diego (UCSD)
09.1999 - 01.2011
MA - Leadership Studies & Organizational Management
Azusa Pacific University
BS - Organizational Leadership
Azusa Pacific University