Willem Raes
L'Ile Perrot,QC
Overview
16
16
years of professional experience
Work History
IT Service Technician
Tracelogix
Dollard-des-Ormeaux, Quebec
01.2016 - 05.2025
- Diagnosed hardware and software issues for clients using troubleshooting skills.
- Installed and configured computer systems and peripherals for end-users.
- Provided technical support through phone, email, and in-person communication.
- Maintained accurate records of service requests and resolutions in the ticketing system.
- Collaborated with team members to improve service delivery processes and workflows.
- Conducted regular preventive maintenance on equipment to ensure optimal performance.
- Responded quickly to customer inquiries via phone or email.
- Implemented security measures to protect data from unauthorized access.
- Collaborated with vendors and suppliers to procure necessary IT equipment and supplies.
- Performed routine maintenance on all company computers and laptops.
- Resolved customer inquiries by phone or email in a timely manner.
Customer Service \ Production \ Manager \ IT
Pheylonian Beeswax Candles
Napanee, Ontario
01.2009 - 01.2015
- Managed production schedules to ensure timely delivery of beeswax candles.
- Supervised team members to maintain high-quality production standards.
- Coordinated with suppliers for timely procurement of raw materials.
- Implemented process improvements to enhance production efficiency.
- Communicated daily with the sales team regarding inventory and supply issues.
- Trained new employees on proper use of equipment, safety procedures, and job functions.
- Managed materials to meet production goals and specific customer demands.
- Coordinated with other departments to ensure smooth flow of materials throughout the production process.
- Directed cost reduction and process improvements to boost workflows and productivity.
- Established clear communication channels between management and staff members.
- Managed IT infrastructure and systems for operational efficiency.
- Developed IT policies and procedures to ensure compliance and security.
- Analyzed system performance to identify areas for improvement and upgrades.
- Oversaw the budget for IT expenditures, ensuring effective resource allocation.
- Managed the installation, configuration, maintenance, and troubleshooting of network systems.
Skills
- Technical support
- Software installation
- System maintenance
- Security implementation
- Customer relationship management
- Inventory management
- Team collaboration
- Problem solving
- Effective communication
- Vendor coordination
- Wireless networking
- Data protection
- Cybersecurity best practices
- Server management
- Device maintenance
- Employee computer support
- Microsoft Excel
- Data entry
- Data processing
- Accuracy and attention to detail
Timeline
IT Service Technician
Tracelogix
01.2016 - 05.2025
Customer Service \ Production \ Manager \ IT
Pheylonian Beeswax Candles
01.2009 - 01.2015