WILL MCNAMARA
North Vancouver,Canada
Summary
I am a passionate and dedicated server/bartender with a diligent work ethic, driven by a love for creativity and positive interactions. Thriving on infusing a vibrant energy into guest and work encounters to enhance their overall experience. A dynamic and personable individual dedicated to providing exceptional customer service skills. Seeking a role where I can leverage my expertise in mixology, menu knowledge and interpersonal skills to contribute to a vibrant & welcoming environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Tap & Barrel Shipyards
North Vancouver, BC
03.2024 - Current
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Accurately recorded orders on cash register and point-of-sale system.
- Upheld high standards of sanitation in accordance with health department regulations.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Head Server/Bartender Supervisor
The Westport Plaza Hotel
Westport, Co Mayo
02.2019 - 10.2023
- Informed customers of daily specials and signature menu items.
- Stocked service areas with supplies during slow periods.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
- Leveraged POS system to receive and take guest orders and process payment.
- Managed cash register operations including ringing up orders and processing payments accurately.
- Prepared and served cocktails, beer, wine, and other alcoholic beverages according to standard recipes.
- Restocked bar area with liquors, wines and beers; prepared juices and mixers for cocktails.
- Coordinated with marketing team on advertising campaigns for new cocktails or seasonal drink specials.
BARTENDER/MIXOLOGIST
THE SHERATON HOTEL
St Stephens Green
01.2013 - 01.2016
- Developed strong working relationships with customers and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Kept bar organized and clean during busy hours.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
Education
BUSINESS ADMINISTRATION -
RATHMINES COLLEGE
DublinCERTIFICATION IN MIXOLOGY -
DUBLIN BAR ACADEMY
DublinHIGH SCHOOL DIPLOMA -
RICE COLLEGE
Co MayoSkills
- Interpersonal Communication
- Team Leadership
- Public Speaking
- Verbal and written communication
- Inventory management
- Active Listening
- Adaptability
- Time management
Certification
First Aid Certificate
Serving it Right
CPR Certificate
Smart Serve
Custom
English Native, Irish Advanced
Timeline
Server
Tap & Barrel Shipyards
03.2024 - Current
Head Server/Bartender Supervisor
The Westport Plaza Hotel
02.2019 - 10.2023
BARTENDER/MIXOLOGIST
THE SHERATON HOTEL
01.2013 - 01.2016
BUSINESS ADMINISTRATION -
RATHMINES COLLEGE
CERTIFICATION IN MIXOLOGY -
DUBLIN BAR ACADEMY
HIGH SCHOOL DIPLOMA -
RICE COLLEGE
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