Will Hooker
Burlington,ON
Summary
Highly motivated and results-driven Sports Management professional with 4+ years in the sports industry. Building strong customer relationships while providing strong product knowledge is important . My objective is to work for a people-oriented company that will allow to use what I have learned from my sport management degree and past experience to provide positive results for your organization.
Overview
8
8
years of professional experience
Work History
Golf Shop Assistant
ClubLink
Port Carling, ON
05.2023 - Current
- Administered point of sales applications and trained new team members in customer service and operations details.
- Assisted in overseeing outside golf operations and staff and followed daily procedures and policies.
- Packed and unpacked shipments, arranged and displayed golf shop stock and assisted with physical inventory at month-end.
- Oversaw and helped coordinate all corporate events, member events and leagues
Sales Associate/Ecommerce Lead
On the Go Leisure
03.2022 - 01.2023
- Oversaw E-commerce department for all retail orders through OTGL's website; created all invoices using Quickbooks and coordinated shipment of all orders
- Coordinated all retail orders for Golf Town's 48 stores as well as drop-shipments through Golf Town's website; including billing and shipping using SPS Commerce
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Golf Pro Shop Assistant
Sawmill Golf Course
05.2020 - 11.2021
- Reconciled daily tee sheets, checking in over 200 customers and resolved payment discrepancies.
- Administered point of sales applications and trained new team members in customer service and operations details.
- Developed strong rapport with over 500 members and Player's club members while also created positive impression of business with public players.
- Listened to customer needs and desires to identify and recommend optimal products.
Quality Assurance Field Inspector
Diameter Services
08.2019 - 03.2020
- Checked accuracy of 3583 meters installed against previous data and kept detailed reports of inconsistencies.
- Monitored performance and generated reports detailing quality of product and defect rates.
- Performed visual inspections and non-destructive tests where appropriate.
- Completed over 50 daily cold callings and outreach in order to complete quality inspections inside houses.
Golf Course Attendant
Lowville Golf Course
04.2019 - 09.2019
- Trained in different roles at golf course to help team deliver first-rate support to guests.
- Partnered with golf shop, cart staff and ranger to maintain smooth golf games.
- Greeted golf course guests and shared information on course conditions, rules and gameplay.
- Kept golf course equipment stored properly and reported maintenance needs.
Sales Associate
Play It Again Sports
06.2016 - 12.2018
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
Swimming Pool Installer
Pioneer Pools
05.2018 - 09.2018
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Carried out day-day-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Performed liner removal and installations, as well as liner repairs if needed
Grocery Clerk
Fortinos
Burlington
11.2015 - 08.2017
- Stocked shelves and organized merchandise displays for easy retrieval.
- Pleasantly greeted customers and provided prompt and courteous service.
- Reviewed quality of displayed products and removed old or poor quality merchandise
- Received and unloaded new products upon delivery, checking for damage and order accuracy
- Worked with managers to change over seasonal and end displays when needed
Education
Bachelor of Sport Management (Honours) -
Brock University
St. Catharines, ONSkills
- Customer relationship development
- Schedule Management
- Golf Industry Knowledge
- Intuit QuickBooks
- Microsoft Excel
- Microsoft Word
Timeline
Golf Shop Assistant
ClubLink
05.2023 - Current
Sales Associate/Ecommerce Lead
On the Go Leisure
03.2022 - 01.2023
Golf Pro Shop Assistant
Sawmill Golf Course
05.2020 - 11.2021
Quality Assurance Field Inspector
Diameter Services
08.2019 - 03.2020
Golf Course Attendant
Lowville Golf Course
04.2019 - 09.2019
Swimming Pool Installer
Pioneer Pools
05.2018 - 09.2018
Sales Associate
Play It Again Sports
06.2016 - 12.2018
Grocery Clerk
Fortinos
11.2015 - 08.2017
Bachelor of Sport Management (Honours) -
Brock University